TRAINING COURSE CATALOG

Right People – Right Roles

Identify people on your teams that are exceptional in their role - those traits each person embodies becomes your benchmark. Then find individuals who fit or exceed those expectations. 

English (US)

10 Minutes

Prospecting with Ease

Create a healthy and sustainable sales funnel by developing an effective prospecting game plan and approach. This course helps you minimize prospecting anxiety by keeping the process simple and systematic.

English (US)

10 Minutes

Effective Questioning for Sales

Engage your customers in productive and interesting conversations by asking a variety of question types. You can take the guesswork out of sales just by asking thoughtful questions. Here, we’ll look at 12 question types that’ll help you gain a competitive advantage.

English (US)

10 Minutes

Listening Skills – Transform Your Customer Interactions

Listening may be the most underrated skill in selling. Good listening skills are a must in developing strong customer relationships. Poor listening is a flaw that’s often fatal to long-term success. Learn four listening techniques that will enhance your ability to establish trust and openness with your customers.

English (US)

10 Minutes

How to Engage Customers in Telephone Conversations

The voice can be a very powerful tool. How can you make the most of your voice and enhance your ability to engage your customers over the phone? 

English (US)

10 Minutes

Strategies for Professional Presentations

Avoid the fatal flaws that undermine your ability to deliver effective customer presentations and demonstrations.

English (US)

10 Minutes

Remain Focused on Solutions, Not Barriers

As the leader, you need people who will be solution focused and willing to step up and solve the problems at hand. This is leadership in action. 

English (US)

5 Minutes

Tackling Time

Time can be managed, but not the way you manage other resources. In fact, "time management" may be a misconception. In many cases, time manages you. 

English (US)

10 Minutes

Asking Tough Questions

People grow when they are challenged to think and act in new and different ways. Asking the tough questions can assist in this process. 

English (US)

10 Minutes

Growing Your Employees

A natural challenge to job enrichment is that not all employees react the same or want the same out of their careers. Develop and tap into each person's passion. 

English (US)

5 Minutes

Moving from What to How

When the growth and progress require restructuring or reorganization, your employees will look to you. Provide honest communication and unwavering support as everything changes around them. 

English (US)

5 Minutes

Growth Through Personal Development Plans

Personal development plans are a systematic roadmap for ongoing growth. To create high levels of leadership capacity in yourself, pay attention to “soft” goals that increase your knowledge, skills, and abilities.  

English (US)

5 Minutes

Knowing What You Don’t Know

You can think of knowledge as a two-sided coin; using what you know to make decisions and using what you don't know for growth and improvement. 

English (US)

10 Minutes

Using Empathy in the Customer Journey

How do you acknowledge your hospitality customers with empathy and assurance, while making it second nature in your daily routine?

English (US)

10 Minutes

Driving Change in Hospitality

Many businesses go through change rapidly, yet most don’t deal with change very well. By using certain tactics you'll learn to adapt to change.

English (US)

10 Minutes

Customer First Thinking

With increasing competition in hospitality and the consumers desire for immediacy, how do you stay at the forefront and deliver what your customer's want?

English (US)

10 Minutes

Realize Your Team is Your Customer

Who is your customer? Your customers are the people interested in your product or service. There are some important reasons why you should treat your employees as if they were your customers.  

English (US)

5 Minutes

Understanding Conflict

You’ll see that managing conflict and engaging in effective negotiation are both key for effective organizational behavior within organizations as well as daily life. 

English (US)

5 Minutes

The Innovation Curve

The innovation curve determines how you lead different change styles concentrating on five key styles.  These styles will determine interactions unique to their particular style.  

English (US)

5 Minutes

Handling Defeat

Learning how to lose is a winning behavior. Leaders cultivate it. But learning how to handle defeat, with grace, is a skill. Every leader should know how to lose.

English (US)

10 Minutes

The Cross Purpose Trap

Sometimes people in the same organization are working for opposing goals. This practice is mutually destructive. Reconciling people and objectives is a leader’s job. How do you avoid the cross-purposes trap? 

English (US)

10 Minutes

Sustaining a Winning Culture

Great results will only happen when they’re the outcome of dedicated planning, execution, and leadership. To get great results consistently, you need to support a culture of winning at your organization.  

English (US)

10 Minutes

The Heart of a Leader

Leadership is a crucial factor in the success or failure of a company or business. Your ability to step forward and lead your enterprise to success in competitive markets is essential and irreplaceable. 

English (US)

10 Minutes

Create Great Communicators

Leaders must communicate their thoughts, ideas, and dreams with little warning. To help your team members develop these skills, it’s imperative that they have time presenting in front of the group.

English (US)

5 Minutes