TRAINING COURSE CATALOG

Overcoming Sales Obstacles

Rejection is a reality that all sales professionals will deal with occasionally, no matter how experienced or skilled you are; it comes with the territory.

English (US)

10 Minutes

The Sales Pre-Approach

The pre-approach, or the process of finding out the answers to these questions, is critical. Doing your research and coming prepared gets your prospect's attention and shows them that you care.

English (US)

15 Minutes

Creating Customer Trust

A customer won't trust a person who doesn’t deliver on what they say. You can see why trust is so important in selling. Customer trust is built on open and honest communication.

English (US)

15 Minutes

Communication in Sales

It’s important to remember that you’ll be communicating with many different people about many different topics in selling. Sometimes, you’ll be communicating one-on-one; other times, you’ll be communicating with a group.

English (US)

15 Minutes

Understanding Sales Objections

If you truly understand your prospect’s business, it’s much easier to present a solution that addresses the perceived need and reasons to buy it now. Understanding and building trust is imperative.

English (US)

15 Minutes

Adaptive Selling

Adaptive selling allows you to listen, understand the customer’s needs, and then adapt your conversation and presentation accordingly. Adaptive selling is easy once you establish a relationship with the customer. 

English (US)

15 Minutes

The 7-Step Selling Process

In sales, it’s critical to understand the importance of identifying potential new customers. Without new customers, businesses would ultimately die. Great salespeople are constantly looking for new prospective customers everywhere.

English (US)

10 Minutes

Ethical Communication in Sales

Ethical, straightforward communication should happen internally within your company and externally to your customers. Organizations have values, just like people. Do you understand your companies value statement and embody it?

English (US)

10 Minutes

Mastering Digital Connections

Buyers and customers have changed, but how you reach them has changed dramatically. Potential customers have access to information on social channels and use it to empower their decision making.

English (US)

10 Minutes

Making Ethical Decisions

Ethics, as it relates to business, involves the principles and moral problems an individual or an organization follows in the course of conducting business. 

English (US)

10 Minutes

How to Handle Sales Objections

Don’t fight objections, they’re gold. Handled the right way, objections outline exactly what’s needed to win the opportunity. This five-step process will help you handle objections while enhancing relationships. 

English (US)

10 Minutes

Presenting Compelling Proposals

After all your hard work just getting to the proposal stage, don't shortchange yourself or your opportunity by presenting a mediocre proposal.

English (US)

10 Minutes

Master the Art of Negotiating

The course helps you avoid the fatal flaw of negotiating too early in the sales process. Once you've entered the negotiation phase, it's essential to recognize what type of negotiator you're dealing with and adjust to create the optimal outcome.

English (US)

10 Minutes

Closing with Confidence in Sales

Closing is the most natural part of the sales process, but many have a fear of failure. Ensure you’re in alignment with your customer, and minimizes those fears of failure and tension. 

English (US)

10 Minutes

Time Management-Tips for Success

Now that you’ve enhanced the quality of your selling skills thought the previous nine modules, this course helps you work more efficiently and sustainably. Turn time management into a strategic advantage.

English (US)

10 Minutes

Prospecting with Ease

Create a healthy and sustainable sales funnel by developing an effective prospecting game plan and approach. This course helps you minimize prospecting anxiety by keeping the process simple and systematic.

Spanish (Latin American)

10 Minutes

Prospecting with Ease

Create a healthy and sustainable sales funnel by developing an effective prospecting game plan and approach. This course helps you minimize prospecting anxiety by keeping the process simple and systematic.

German

15 Minutes

Claim or Create Value in Negotiations

If you use competitive tactics to claim the biggest piece of the pie, you can put the other party on the defensive. So how do you create value in negotiations? 

English (US)

10 Minutes

Navigating the Sale

Most aspects of the sale can be negotiated, including price, contract, terms, delivery, services, and more. Agreeing on each one of these aspects, will move your prospect through the funnel. 

English (US)

10 Minutes

Creating an Effective Sales Proposal

A sales proposal should address your customers’ needs and confirm their decision to buy your product. A good proposal identifies the specific terms of the sale, including pricing, and delivery.

English (US)

10 Minutes

Focusing on the Customer Experience

Customers today interact with companies in different ways. But they expect great service at every single place with a business. Delivering this kind of seamless experience is necessary for a great customer experience. 

English (US)

10 Minutes

Anticipating Your Customers Needs

There are several non-verbal cues you can tune into when interacting face-to-face with your customers - the role that nonverbal communication, body language, expression, and your own listening. 

English (US)

10 Minutes

Identifying Organizational Behavior

Hospitality is known as the work of graciously offering care, politeness, and courtesy to whoever is in need. 

English (US)

10 Minutes

Make Your Service Memorable

In hospitality, the guest experience is the key to success. The amount of hospitality you and your employees demonstrate, determines how good your guest's experience will be.

English (US)

10 Minutes