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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Leading Learning – Creating Loyal Customers

Without customers, companies would cease to exist. Understanding your customer’s needs and approaching every situation with empathy, you have the opportunity create a loyal customer. This course will help you turn any customer into a long-term customer.  
Languages Icon Japanese
Duration Icon 10 Minutes

Leading Learning – Handling Customer Complaints

People are becoming more vocal about their experience with businesses, whether it’s good or bad. Regardless of how well you do your job, you’ll probably receive customer complaints. So how do you handle them? 
Languages Icon Japanese
Duration Icon 15 Minutes

Leading Learning – Managing Customer Feedback

It’s no surprise that gathering and studying customer feedback is valuable if you want to improve your product or service. Yet, getting that feedback can be challenging. This course will help you manage customer feedback. 
Languages Icon Japanese
Duration Icon 15 Minutes

Leading Learning – Creating A Customer-Centric Culture

Most organizations today focus so closely on delivering their service or product, they tend to forget the how’s and why’s of their craft. When building a customer-centric organization, your number one focus should be the customer experience. So, what does a customer-centric organization look like? 
Languages Icon Japanese
Duration Icon 15 Minutes

Leading Learning – Your Customer’s Journey

Understanding every step and interaction your customer goes through when purchasing your product, is the customer journey. Understanding that will provide you with the knowledge to create excellent customer experiences.  
Languages Icon Japanese
Duration Icon 15 Minutes

Leading Learning – Customer Service in Retail

A poor retail experience can break a customer relationship, damage your organization’s brand reputation and the bottom line. Ignoring the importance of customer service and their experience is no longer an option.  
Languages Icon Japanese
Duration Icon 15 Minutes

Leading Learning – Executing a Successful Sale

This course explores what every salesperson needs to know to successfully strategize, pitch, and close their sales.  
Languages Icon Japanese
Duration Icon 15 Minutes

Leading Learning – Understanding Unconscious Bias

Have you even made a judgement about someone before even talking to them? We all have unconscious bias, but can we do something about it? Build a more diverse and inclusive workplace by helping employees to understand and identify unconscious bias. 
Languages Icon Japanese
Duration Icon 15 Minutes

Leading Learning – Tackling Unconscious Bias

We may not want to admit it, but unconscious biases influence a vast majority of our decisions.   But can we prevent unconscious bias? This course looks at how to tackle unconscious bias at work.  
Languages Icon Japanese
Duration Icon 20 Minutes

Leading Learning – Whistleblower Awareness

A whistleblower is someone who exposes dangerous or illegal activity in a public or private organization. The course outlines the need for whistleblowers and the circumstances that may require whistleblowing.
Languages Icon Japanese
Duration Icon 15 Minutes

Leading Learning – Anti-Money Laundering Awareness

Money laundering is a complex and widespread crime. Did you know you play a critical role in your organization’s anti-money laundering compliance program?
Languages Icon Japanese
Duration Icon 20 Minutes

Leading Learning – Anti-Bribery and Corruption

Is your organization managing the risks of bribery and corruption? Make sure your employees can spot the signs of corruption and know how to prevent bribery in their day-to-day work. 
Languages Icon Japanese
Duration Icon 20 Minutes

Leading Learning – Human Trafficking Awareness

Human trafficking is the world’s fastest growing crime. Learn about what human trafficking is, who is affected, how to recognize the signs, and what to do if you suspect human trafficking.
Languages Icon Japanese
Duration Icon 15 Minutes

Leading Learning – Fair Competition

Anticompetitive conduct is considered so harmful that in many countries, it’s illegal. Ensure your employees understand the importance of competing fairly and the anticompetitive conduct that must be avoided.
Languages Icon Japanese
Duration Icon 15 Minutes

Leading Learning – Consumer Protection

When someone buys a product or service, they should get what they paid for and be offered effective solutions if something goes wrong. Ensure your business is actively protecting consumers rights in their day-to-day business dealings.
Languages Icon Japanese
Duration Icon 20 Minutes

Leading Learning – Data Protection and Privacy

With more countries passing data protection regulations and consumers demanding better information privacy, it is essential that your workforce understands their obligations when handling personal data. 
Languages Icon Japanese
Duration Icon 25 Minutes

Leading Learning – Fraud Awareness

One of the best ways to tackle fraud and corruption is to prevent it with training and awareness. Learn about what fraud is and what employees can do to deter it.
Languages Icon Japanese
Duration Icon 15 Minutes

Leading Learning – Presenting to Customers

When planning a customer presentation, craft a conversation that takes them on a journey of self-discovery. Enhance the customer’s experience with a well-structured slide deck and engaging presentation techniques.  
Languages Icon Portuguese (BR)
Duration Icon 15 Minutes

Leading Learning – Business Writing Fundamentals

Effective writing is a skill that takes a lot of time and practice to develop. But once you get comfortable with it, you’ll possess a valuable job skill. This course will help with the fundamentals of business writing.  
Languages Icon English (US)
Duration Icon 10 Minutes

Leading Learning – Business Writing Fundamentals

Effective writing is a skill that takes a lot of time and practice to develop. But once you get comfortable with it, you’ll possess a valuable job skill. This course will help with the fundamentals of business writing.  
Languages Icon Korean
Duration Icon 10 Minutes

Leading Learning – Business Writing Fundamentals

Effective writing is a skill that takes a lot of time and practice to develop. But once you get comfortable with it, you’ll possess a valuable job skill. This course will help with the fundamentals of business writing.  
Languages Icon Portuguese (BR)
Duration Icon 10 Minutes

Leading Learning – Improving Your Business Writing

Learning effective techniques to strengthen your business writing skills can help you succeed in your career. This course will help you start writing and ensure that the end product is clear, concise, and powerful. 
Languages Icon English (US)
Duration Icon 10 Minutes

Leading Learning – Improving Your Business Writing

Learning effective techniques to strengthen your business writing skills can help you succeed in your career. This course will help you start writing and ensure that the end product is clear, concise, and powerful. 
Languages Icon Korean
Duration Icon 10 Minutes

Leading Learning – Improving Your Business Writing

Learning effective techniques to strengthen your business writing skills can help you succeed in your career. This course will help you start writing and ensure that the end product is clear, concise, and powerful. 
Languages Icon Portuguese (BR)
Duration Icon 10 Minutes
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