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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Products

Soft Skills Platinum Foundation ANZ Compliance U.K. Compliance U.S. & Canada Compliance Business Productivity Revenue Enablement U.S. Healthcare General Compliance U.S. & Canada Environmental Health and Safety

Use Cases

Compliance Training Contractor Training Customer Training Employee Training Gig Worker Training Operations Training Partner Training Sales Training Service and Support Training Supplier Training

Competencies

Business Compliance & Ethics Digital & Technology Health, Wellbeing & Safety Innovation & Creativity Leadership Self Management Working with People

Skills

Accomplishing Goals Active Listening Budgeting Business Ethics Awareness Business Operations Business Sustainability Change Management Coaching & Mentoring Communication Compliance Awareness Conflict Management Contract Management Creative Thinking Critical Thinking Customer Experience Decision Making Delegation Digital Change Mangement Digital Literacy - Online Applications Digital Literacy - Software Digital Marketing Digital Transformation Diversity & Inclusion Awareness Empathy Environmental Sustainability Finance Giving and Receiving Feedback Healthcare Compliance Healthcare Operations Healthy Habits Human Resource Management Information Security & Data Privacy Awareness Innovation Inspiring Others Leadership Effectiveness Marketing Mental Wellbeing Awareness Motivation Negotiation & Influence People Management Positive Habits Project Management Risk Management Sales Self Awareness Self Contol Stress Management Teamwork Time Management Training Delivery Women's Health Working Safely

Countries / Regions

Australia CA EU Global NZ UK UK/EU US

Duration

0 - 30 minutes 0.5 - 1 hour 1 - 2 hours 2+ hours

Understanding the Stages of Patient Collections

This course guides you through the Collection Touch communication cycle, helping you navigate any collection scenario and reach the end goal of a payment in full.

Strategies for Handling Payment Objections

In this course, you will learn the definition of objection, how to determine whose objection it is, and some key words and phrases to help you achieve your ultimate goal of obtaining payment for the services given.

Quality Assurance Methods in the Collection Process

This course is designed to assist you in understanding what quality assurance means to you.

Identifying UB Data Elements & Form Locators

This course identifies the UB data elements provided through system input or calculation.

Managing Patient Balances

This course identifies how patient balances are managed and collected.

Why Collecting Patient Balances Matters

This course identifies what can happen when the patient/guarantor balances are not collected as soon as possible.

Assumptions, Presumptions and Misconceptions in the Collection Process

This course explains how the assumptions, presumptions and misconceptions you may have can influence a collection discussion.

Triaging for Better Collections

This course will help you understand how to use the triage process of quickly assessing and categorizing as applied to medical collections.

Breaking Down Communication Barriers During Collection Process

This course is designed to help you identify common barriers to communication, and give you the tools and tips to break them down.

Medicare Secondary Payer Practice Scenarios

This course will teach you the important questions to ask patients in order to determine the primary payer, and help you understand how to implement billing correctly.

Interpretation of Medicare Secondary Payer

This course guides staff through multiple scenarios to assist them with determining if and when Medicare is the secondary payer.

Understanding Patient Balances

This course covers the basic understanding Patient Balances.

The Collection Flow

This course identifies the components of a collection policy and the Collection Flow.

Payment Options & Solutions

This course identifies payment solutions that can be a component of the hospital's collection policy.

Four Steps of Requesting Payments from Patients

This course identifies the Collection Communication Cycle.

Residential Accident Assignment

This course identifies the Residential Accident Assignment Process.

Public Location Accident Assignment

This course identifies the Public Location Accident Assignment Process.

Entity Request Determination Process

This course identifies the Entity Request Determination Process.

Multiple Plan COB Determination Process (2019)

This course identifies the Multiple Plan COB Determination Process.

Why Coordination of Benefits Matters

This course identifies what can happen if the coordination of benefits assignment is not correct prior to billing.

Medicare Secondary Payer

This course will teach you the important questions to ask patients in order to determine the primary Medicare payer, and help you understand how to implement billing correctly.

Introduction to Medicare Secondary Payer & Medicaid COB

This course introduces Medicare Secondary Payer.

MSP Determination Process

This course identifies the Medicare Secondary Payer Determination Process.

MSP Requirements Documentation

This course identifies information that should be gathered and documented to support the Medicare Secondary Payer requirements.

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Best-in-class training across the enterprise

Solutions by use case

Solutions by industry

Solutions by use case

Solutions by Industry

Customer experience

For our customers

Explore the latest resources from Litmos thought leaders

We empower learning

TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Products

Use Cases

Competencies

Skills

Countries / Regions

Duration

Start Your Free Trial Today

Request more information

Content Request