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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Remarkable Customer Service: How to Tell a Customer No

This video will help you deal with any instance in which you might be unable to fulfill a customer need. There's a big difference between talking about what you can't do and what you can do, and we'll cover exactly what those differences are.
Languages Icon English (US)
Duration Icon 4 Minutes

Remarkable Customer Service: The Value of Remarkable Customer Service

This video will show you an example of some very sad, very awful customer service. It will make you wince. Then, we'll discuss the importance of not acting that way.
Languages Icon English (US)
Duration Icon 4 Minutes

Remarkable Customer Service: When, If, and How To Go Off Script

In this video, we discuss the various benefits of using a customer service script, as well as the potential pitfalls and how to avoid them.
Languages Icon English (US)
Duration Icon 4 Minutes

11 Proven Ways to Make Your Presentations More Interactive

Preparing for a presentation takes a lot of time. If you lose your audience's attention after the first five minutes, much of that preparation is wasted.
Languages Icon English (US)
Duration Icon 4 Minutes

18 Simple-but Effective-Ways to Reduce Stress at Work

As we know, stress is part of the package of any career field. In fact, it's the motor that keeps our engines running at work, and keeps our productivity and creativity from stalling.
Languages Icon English (US)
Duration Icon 4 Minutes

5 Clear Signs It’s Time for You to Fire a Toxic Employee

Deciding to terminate any employee-even a toxic employee-is difficult under most circumstances. There's always a little piece of most managers that truly hopes and believes they can turn bad behavior around.
Languages Icon English (US)
Duration Icon 4 Minutes

6 Big Roles Every Great Leader Takes On at the Office

Often, new team leaders are just handed the reins - with very little direction or training.
Languages Icon English (US)
Duration Icon 4 Minutes

Body Language Can Actually Boost Your Confidence

Success at work demands a high amount of self-confidence. From tackling new projects to building important business connections, believing in yourself puts you at ease and creates a positive energy that draws people to you.
Languages Icon English (US)
Duration Icon 4 Minutes

The Art of Presentational Speaking: Preparation and Follow-Up (Part 4 of 4): Learning From Your Presentation

Welcome to the Learning from Your Presentation video lesson meant to describe how to handle the moments after you complete your presentation to your advantage.
Languages Icon English (US)
Duration Icon 4 Minutes

The Art of Presentational Speaking: Preparation and Follow-Up (Part 1 of 4): Minimizing Presentational Disasters

Welcome to the Minimizing Presentational Disasters video lesson meant to provide four steps for preventing and lessening the impact of disasters that could occur during your presentation.
Languages Icon English (US)
Duration Icon 4 Minutes

The Art of Presentational Speaking: Preparation and Follow-Up (Part 3 of 4): What to Do the Day of Your Presentation

Welcome to the What to Do the Day of Your Presentation video lesson that provides a checklist of what to do and ask yourself the day of your presentation.
Languages Icon English (US)
Duration Icon 4 Minutes

The Art of Presentational Speaking: Preparation and Follow-Up (Part 2 of 4): What to Do the Night Before Your Presentation

Welcome to the What to Do the Night Before Your Presentation video lesson that provides a checklist of what to do and ask yourself the night before your presentation.
Languages Icon English (US)
Duration Icon 4 Minutes

Conducting Exceptional Interviews: How to Ask the Right Questions

Good questions make sure that candidates provide the kind of long, detailed answers that will give you invaluable insight into how they might perform as an employee.
Languages Icon English (US)
Duration Icon 4 Minutes

Expert Interviewing Skills: Career Advancement Techniques — How to Answer Difficult Questions

This video tackles what might be the hardest part of every interview -- how to handle difficult questions.
Languages Icon English (US)
Duration Icon 4 Minutes

The Art of Presentational Speaking: Advanced Skills (Part 2 of 8): Addressing Presentation Questions

Welcome to the "Addressing Presentation Questions" video lesson, which describes how to conduct a smooth and informative Q&A session.
Languages Icon English (US)
Duration Icon 4 Minutes

The Art of Presentational Speaking: Advanced Skills (Part 7 of 8): Improving Your Presentation’s Nonverbals

Welcome to the "Improving Your Presentation's Nonverbals" video lesson, which teaches learners how to use effective and meaningful nonverbal communication to enhance their presentation.
Languages Icon English (US)
Duration Icon 4 Minutes

The Art of Presentational Speaking: Advanced Skills (Part 6 of 8): Injecting Humor Into Your Presentation

Welcome to the "Injecting Humor into Your Presentation" video lesson meant to help learners engage their audience with appropriately placed wit when giving a presentation.
Languages Icon English (US)
Duration Icon 4 Minutes

The Art of Presentational Speaking: Advanced Skills (Part 1 of 8): Overcoming Presentation Nerves

Welcome to the "Overcoming Presentation Nerves" video lesson intended to teach learners how to "psych up" instead of "psych out.
Languages Icon English (US)
Duration Icon 4 Minutes

The Energy Bus: Fuel Your Ride with Positive Energy

The third rule of the Energy Bus underlines the importance of surrounding yourself with positive people and forces.
Languages Icon English (US)
Duration Icon 4 Minutes

The Energy Bus: You’re the Driver of Your Bus

Rule number one of the Energy Bus puts you in charge of your own life, by making positive choices whenever possible.
Languages Icon English (US)
Duration Icon 4 Minutes

Stretching and Relaxation Techniques

MARCOM's MicroLearning program on Computer Workstation Safety: Stretching and Relaxation Techniques provides employees with specific facts about this topic.
Languages Icon English (US)
Duration Icon 4 Minutes

How to Create Leadership Buy-In

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.
Languages Icon English (US)
Duration Icon 4 Minutes

How to Tell Your Boss You’re Applying for a New Job

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations.
Languages Icon English (US)
Duration Icon 4 Minutes

The Art of Presentational Speaking: Content (Part 7 of 7): Closing Your Presentation Effectively

Welcome to the topic of presentational speaking! This video course, The Art of Presentational Speaking: Content, comprises seven video lessons and is meant to help learners prepare the content of their presentation.
Languages Icon English (US)
Duration Icon 4 Minutes
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