TRAINING COURSE CATALOG

Motivation – Need-based Theories

Trader Joe's, a supermarket chain operating in twenty-two states, is renowned for its excellent customer service. The employees'attitudes are nearly always friendly, engaged, and helpful.

English (US)

20 Minutes

Creating and Maintaining the Culture of Your Organization

Organizational culture is the set of key values, beliefs, and attitudes shared by all members of an organization.

English (US)

25 Minutes

The Theory of Reinforcement

By using the right type of reinforcement, you can help your employees perform to your standards and perhaps even exceed expectations.

English (US)

10 Minutes

Top 10 Mistakes of Managers

Moving into a management position brings many new challenges and rewards. As you learn to navigate your new role as manager, you will naturally make some mistakes.

English (US)

10 Minutes

Understanding the Impact of Culture in Your Organization

How does the culture of a company inform employee conduct and company success? Culture is an important part of how a company runs, how its employees act, and even how successful the business can become.

English (US)

10 Minutes

Working within the General and Specific Environment

How do you manage your general and specific environment within an company? By learning about the types of environments that must be considered, you will better understand your own work climate and be able to make informed decisions.

English (US)

10 Minutes

Leading Team Meetings

Successful managers inspire groups to reach a consensus by acting as an impartial facilitator. Set your team up for success, allowing them to work together towards a solution.

English (US)

10 Minutes

Benefits and Pitfalls of Planning

You most likely talk about planning in everyday conversation.

English (US)

10 Minutes

Competitive Advantage in Organizational Strategy

The right organizational strategy can lead to a sustainable competitive advantage, where companies can realize their goals and carve out a place for themselves in their target market.

English (US)

10 Minutes

Planning at the Top and Senior Level

When we talk about planning, we usually start at the very top level. The top level is typically responsible for developing what we call the strategic plan or the overall company direction. This plan needs to grow out of a company's mission.

English (US)

10 Minutes

How Perceptions and Expectations Affect Motivation

While meeting basic needs can fuel motivation, it’s also important to recognize how perception of fairness can interfere with motivation. 

English (US)

10 Minutes

Key Tools and Knowledge of Motivation

Employee motivation is essential to success. At the most basic level, it stems from our unmet needs, meaning that motivation is different for everyone, and will change for an individual over time.

English (US)

15 Minutes

Goal Theory

The concept of goals is closely linked to the concept of unmet needs. An unmet need is what drives a person to take action. If we have our needs met, we have no motivation to work.

English (US)

10 Minutes

Managing Change in your Organization

When the time comes to make changes to your company, assume you’ll encounter resistance with the change. When it’s time to change, it’s vital to go through a process of preparation.

English (US)

10 Minutes

Performance – Coaching Conversations

Coaching conversations can be an unpleasant part of a manager's job. Not many people like to hear that they are not performing adequately. Managers tend to fear these conversations, worried that the conversation will turn highly personal and ugly.

English (US)

10 Minutes

The External Environment

One thing that all businesses have in common is the need for the ability to change their products or services and processes to meet modern times.

English (US)

10 Minutes

The U.S. Legal Environment in Human Resources

This course covers legal protections for the US work force.

English (US)

5 Minutes

Transitioning to Management – The First Year

Moving into a management position can create a profound psychological transition. Many people experience concern, even fear, that they won’t be able to meet their new responsibilities. 

English (US)

10 Minutes

Making a Plan that Works

Making plans is a necessary part of being a manager. However, if you make the wrong plans, or make them in the wrong way, then you can actually harm your performance. Knowing how to set and follow your plans properly is vital to your success.

English (US)

10 Minutes

Strategic Planning at its Best

The most successful businesses are ones that fully understand their largest goals, the hopes for growth, and the vision of the business as a whole. Strategic planning is a necessary part of the processes behind this kind of success.

English (US)

10 Minutes

Marketing the Culture of Your Organization

Culture plays an important role in an company; people come to understand the culture through the company’s mission statement, rituals, rules and policies, leadership layout, and stories.

English (US)

10 Minutes

Performance – Systems View

There are many different ways to engage in performance management, all of which fit together like a puzzle. By setting clear expectations and creating a process for performance management, you can coach for improvement and develop your employees to their potential.

English (US)

10 Minutes

Operational Plans – The Single Use Plan

What we do every day takes us closer and closer to what we want to accomplish in the big picture. Operational plans are what we do on a real, day-to-day basis to successfully produce and deliver a product or a service.

English (US)

5 Minutes

Tools and Knowledge for Successful Plans

No business survives on improvisation alone. The most successful companies and businesses have detailed plans guiding their operations and goals at every level, from small front line teams to the highest levels of management.

English (US)

10 Minutes