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Communication Care Certificate
Effective communication is an essential part of a caring relationship. It helps to encourage trusting relationships with work colleagues, families, and the individuals we care for. This course provides employees with the knowledge on how to communicate well in order to work more effectively. It takes into consideration people’s needs, the barriers to effective communication, and the golden rules of confidentiality.
Covered in this course:
- The importance of excellent communication skills
- Types and methods of communication
- Individual communication needs and preferences
- Barriers of effective communication
- Confidentiality
