Customer Service Success
We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. So it’s really important to understand and avoid certain behaviours that make our customers angry. This course can help you to improve your Customer Service and boost any potential feedback scores by examining the key skills you’ll need to make your interactions more customer focused.
- Find out about being a good listener
- Discover the basics of mastering positive language
- Understand the importance of having patience
- Explore the benefits of communicating clearly
- Learn how being persuasive can benefit you and the customer alike
- See how easy a good closing conversation can be
- Develop a willingness to learn continuously
