Leading Learning – Managing Conflict Virtually
Conflict is a difficult but inevitable part of life – especially at work when you’re working with several different personalities, communication styles, and points of view. What makes resolving conflict even harder is a team that are not all in the same location. This course will help employees when leading a virtual team and teach them some tips and techniques for the best ways to resolve conflict from afar.
This course will cover trust building, common causes of virtual conflict, and explain how to create an environment where conflict resolution is embraced.
Covered in this course:
- Definition of conflict
- What happens when conflict is unresolved
- Common causes of virtual conflict
- Importance of trust and its association in managing conflict
- Useful approaches for managing virtual conflict