Leading Learning – Post Sale Procedures
The post-sale process is arguably just as crucial as the pre-sale stage – but its importance is often overlooked by many salespeople. Post-sales procedures involve you playing an active role in ensuring your customer receives the best possible experience with the product. In this course we are going to explore the role of the post-sale follow-up, the impact it will have on your relationships with new customers, what an effective post-sales strategy should look like, and how all this goes towards building a strong sales network and improving your overall professional performance.
Covered in this course:
- Post-sale best practice
- Aligning with post-sale services
- Outcomes of the customer follow-up
- Defining the importance of the post-sale follow-up