Vulnerable Customers

The bottom line is the same as with all customers: Empathy. The golden rule – treat others how you’d want to be treated. But is there more to it than that? Our course explores how companies can adopt policies that help them to interact with and service vulnerable customers in a considerate way. We’ll make sure everyone taking it understands exactly what vulnerability means, entails and results in, with a view to making sure you can treat all customers fairly when the time comes.