When You Have to Say No

It’s logical to think that saying “no” is bad customer service. What are the situations where you would have to say “no?” It’s the law, it’s company policy, you’re out of an item, or it just can’t be done. A substitution is a feasible option in many circumstances. Sometimes it’s an obvious choice, while other times, you may have to use a creative approach. With the right attitude, you may find that saying “no” is an opportunity to show how good you are.