We’ve all had complaints, haven’t we? And there’s nothing worse than deciding to complain, and having it dealt with in a way that leaves you dissatisfied. Still, that doesn’t mean it can’t be done right. Research has shown that 95% of customers will give you a second chance if you handle their complaint successfully. This means complaint handling is a skill vital to retaining customers. Luckily, this course is on hand to help to improve your ability to handle complaints.
- Gain understanding of a tool which will empower you to handle complaints
- Learn how to create plans for dealing with customer complaints
- Find out about the LAST method of dealing with complaints
- Understand the role flexibility plays in complaints handling, and its benefits
- Gain practical, actionable advice for solving more complaints going forward