The Exceptional Patient Experience
The goal for healthcare providers is to extend extraordinary sensitivity, compassion, and care to everyone. Patients want a physician and the office serving them to be courteous, respectful, and treated with dignity. Also, patients would like the physician and the staff to help them with any issues, answer their questions, and provide them with all the information they need to make sound healthcare decisions.
This course focuses on your connection and relationship with your patients, including their families and caregivers. It explains the importance of this connection and how to make sure you provide the best possible care and service to your patients.
Covered in this course:
- Understand the importance of putting patients first
- Understand the importance of communication
- Understand the importance of evaluating patient service regularly