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Course catalog / Base edition / Be a Retail Hero – Meet and Greet

Be a Retail Hero – Meet and Greet

Far too often, the sales floor is a playground for poorly trained salespeople who are engaged in a game of hide-and-seek with unwitting customers. They may be grouped behind the counter, or lurking behind a display or increasingly, texting on their smartphones while biting their nails. This makes customers feel unwelcome, and they’re unlikely to want to stick around and make a purchase. Great customer service creates loyalty. This course will give you all of the skills you need to welcome your customers.

Find out more
retail meet and greet customers course

Covered in this course:

  • An insight into body language, conversations and reading the customer
  • Understanding stock, location and availability
  • Questioning skills
  • Reducing shrink and loss prevention techniques
  • How to approach the customer
  • Spot the buying signals
Course length
5 minutes
Collection
Retail
Language
English
Country/Region
Global

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