Be a Retail Hero – Meet and Greet

Far too often, the sales floor is a playground for poorly trained salespeople who are engaged in a game of hide-and-seek with unwitting customers. They may be grouped behind the counter, or lurking behind a display or increasingly, texting on their smartphones while biting their nails. This makes customers feel unwelcome, and they’re unlikely to want to stick around and make a purchase. Great customer service creates loyalty. This course will give you all of the skills you need to welcome your customers.