Mastering the Telephone – Basic Skills – Part One
Many employees lack the basic skills needed to listen, question and speak clearly over the phone because it’s been taken for granted. We use phones so much in our personal and professional lives that we don’t realize skill proficiency for its effective use. How do you master fundamental telephone communication and management skills while being productive and building rapport with your internal and external customers?
Covered in this course:
- Communication skills
- Good exchanges
- Having the answers