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Course catalog / Base edition / Mastering the Telephone – Basic Skills – Part One

Mastering the Telephone – Basic Skills – Part One

Many employees lack the basic skills needed to listen, question and speak clearly over the phone because it’s been taken for granted. We use phones so much in our personal and professional lives that we don’t realize skill proficiency for its effective use. How do you master fundamental telephone communication and management skills while being productive and building rapport with your internal and external customers?

Find out more

Covered in this course:

  • Communication
  • Communication skills
  • Good exchanges
  • Having the answers
Course length
5 minutes
Collection
Customer Service
Language
English
Country/Region
Global

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