• Free Trial
  • Products
    • LMSThe world’s easiest-to-use learning management system.
    • CoursesA robust library of off-the-shelf learning content.
  • Solutions
    • By Use Case
      • Employee Training
      • Sales Training
      • Customer Training
      • Partner Training
      • Service & Support Training
      • View all
    • By Industry
      • Technology
      • Nonprofit
      • Retail
      • Hospitality
      • Healthcare
      • View all
  • Customers
    • Learn more about SAP Litmos customer success stories.
      • Case Studies
      • Video Testimonials
      • I Love Litmos
    • Featured Customer
      • Sabre, a global travel technology provider, increases revenue by using SAP Litmos to train their sales and technical teams.
  • Pricing
  • Resources
    • Downloads
    • Webinars & Podcasts
    • Events
    • Integrations
    • Blog
  • About
    • Awards
    • Sustainability
    • Partners
  • Free Trial
Litmos
Log in
Contact us
Search
  • Free Trial
  • Products
    • LMSThe world’s easiest-to-use learning management system.
    • CoursesA robust library of off-the-shelf learning content.
  • Solutions
    • By Use Case
      • Employee Training
      • Sales Training
      • Customer Training
      • Partner Training
      • Compliance Training
      • View all
    • By Industry
      • Technology
      • Nonprofit
      • Retail
      • Hospitality
      • Healthcare
      • View all
  • Customers
    • Learn more about SAP Litmos customer success stories.
      • Case Studies
      • Video Testimonials
      • I Love Litmos
    • Featured Customer
      • Sabre, a global travel technology provider, increases revenue by using SAP Litmos to train their sales and technical teams.
  • Pricing
  • Resources
    • Downloads
    • Webinars & Podcasts
    • Events
    • Integrations
    • Blog
  • About
    • Awards
    • Partners
    • Sustainability
  • Free Trial

Course catalog / Base edition / Telephone Etiquette

Telephone Etiquette

How often have you ever had to ring a contact centre yourself? Did you feel the attitude and behaviour of the person or people you spoke to affected how you felt about the company, or its levels or service? Well, the same goes for you. Every time you make or receive a call at work, the conversation you have with customers will shape their entire perception of your company. This course can help to ensure your Telephone Etiquette is up to the task.

Find out more
  • Learn the best ways to answer an incoming call
  • Discover why its best to begin all calls with an introduction
  • Understand why you should give every call your full attention
  • See why it’s a good idea to take notes and repeat back
  • Learn the best ways to avoid and omit annoying phone habits
  • See why resolving your issues immediately beats letting them linger
  • Understand the best way to end your calls on a positive note
Course length
5 minutes
Collection
Customer Service
Language
English, French
Country/Region
Global

Also of Interest

  • New Employee Training
  • Enterprise Learning Strategy
  • Online E-Learning Platform
  • Top eLearning Software
  • Content Management System vs Learning Management System
  • LMS
  • eLearning Platform
  • What is a learning management system?
  • See Additional Resources

Solutions by Use Case

  • Employee Training
  • Customer Training
  • Sales Training
  • Operations Training
  • Gig Worker Training
  • Contractor Training
  • Supplier Training

Solutions by Industry

  • Technology
  • Nonprofit
  • Retail
  • Hospitality
  • Healthcare

Contact Us

USA: +1 925 251 2220
UK: +44 20 8917 7751
DE: +49 8115 545301
AU: +61 1300 133 151
sales@litmos.com
partners@litmos.com
SAP Support
Contact Us
Litmos Reviews

© 2022 SAP Litmos. All rights reserved.

  • Privacy Statement
  • Terms & Conditions
  • Website Terms