Customer Training Playbook

Increasing Adoption, Retention and Revenue

Why are business leaders prioritizing customer education (CE)? Yielding an average increase of 7.6% in top-line revenue, decreasing customer support costs by 15.5%, and increasing the average lifetime value of customers by 35%, CE provides undeniable business benefits to competitive companies. However, many CX, Operations, and Professional Services leaders who are tasked with creating customer training don’t know where to start. That’s where the Litmos Customer Training Playbook comes in…

This play-by-play guide helps professionals across disciplines collaborate and leverage the learning management tools they already have to drive business growth with external training.

In this guide, you’ll explore:

• • • The benefits of integrating customer training into your CX strategy.
    • The revenue impact of combining L&D and CX expertise and tools.
    • What KPIs matter most for customer training.
    • How your learning management system (LMS) can be used to create, customize, and sell customer training courses.
    • Real-world customer training case studies from Litmos clients.