Distributing a product through a channel network can be great for sales, but with so many people representing your company, how do you know they’re upholding brand promises and meeting CX expectations? Just like in-house sales teams, channel partners require onboarding and ongoing training (perhaps even more so). Yet, many companies don’t offer them the same quality of learning as the in-house team because it’s perceived as a difficult and time-consuming undertaking.
With SAP Litmos, partner training becomes easy and automated. You can create and distribute partner-focused training to get them up-to-speed on brand messaging, products, and procedures. All activity is tracked so you know which partners need an extra push to reach competency or achieve certification. You can assign similar requirements as the in-house sales team, such as Video Assessments, and quizzes or assessments to know they’re delivering the best customer experience possible.