Dine Aware™ is a new brand with an end goal to change food service perceptions industry-wide and worldwide. Their mission is to teach all employees in the food and beverage industry how to manage and interact with the food allergy and food intolerant public in a way that inspires confidence.
Dine Aware is the first and only organization that addresses this unmet need by offering a model that helps businesses create a ‘proactive service’ environment that leads to safer service and improved brand reputation. To truly make an industry-wide change, training needs to be accessible to all foodservice employees and not restricted to just a few people in the establishment. To this end, the courses are easily accessed online and priced affordably, at just $10 per certification.
Dine Aware needed to find a solution that was accessible on a global scale and intuitive enough for a diverse set of learners. There has always been a wide range of educational and language backgrounds among the learners, so the Learning Management System had to be adaptive to the audience—just as the audience members had to be to their customers.
Some criteria that Dine Aware needed to address:
- Learner self-registration and bulk import
- Video-capable modules to play back the content as often as needed
- Mobile access for all learners who did not have a PC to complete trainings
- Cost Effectiveness for required training criteria
- Capacity and the ability to scale up users as needed
- Customer Support to guide the company through the implementation proces
Dine Aware chose Litmos because of its ability to upload video based courses in a cost-effective way. Since Dine Aware was very focused on customer satisfaction, the training team also liked that learners could self-enroll or be uploaded to the platform in bulk. Dine Aware also chose Litmos because of the user-friendly interface and the ability to access courses on mobile devices.