Gigya, Inc.’s Customer Identity Management Platform helps brands build better customer relationships by turning unknown site visitors into known, loyal and engaged customers. The company enables businesses to increase registrations and identify customers across devices, consolidate data into rich customer profiles, and provide better service, products and experiences by integrating data into marketing and service applications.
Gigya previously used an LMS that had many internal errors. Navigation wasn’t easy, the company wasn’t happy with the UI, and employees ultimately felt discouraged to use the solution. Training then had to be done completely manually, which ended up being time consuming and costly for the company to be paying for a system that wasn’t being used.
“The cost, usability and step-by-step navigation made SAP Litmos a no-brainer for us. It is easy for admins to use, whether they are adding or removing people from the system, or creating courses and tasks for their teams to complete. The LMS was easy to deploy and has benefited our employees greatly for ongoing sales training.”
SAP Litmos has helped Gigya deliver training to their employees quickly and effectively, increasing the usage among their staff by almost 100%, and enabling them to not only onboard their employees, but also have a continued training process. Introducing a new and improved online learning platform has made their training process skyrocket with nothing but positive feedback from employees using the solution.
“Litmos was easy to deploy and has benefited our employees greatly for ongoing sales training.”
Enterprise Business Development Manager
Since implementing SAP Litmos, Gigya cut its costs by at least 50% compared to their previous LMS.
With content uploading into the system right away, Gigya’s training time has been cut in half, going from roughly two days to less than one.
Gigya went from a handful of learners using their previous training system to gaining more than 100 users—and growing.