Learn some conflict management strategies to help in high-value relationships.
Learn some conflict management strategies to help in low-value relationships.
When conflicts arise, discover how to manage them in an effective and professional manner.
By reframing how employees think about conflict, and by putting a conflict framework in place, stress can be redirected into productivity.
Dealing with conflict at work can be uncomfortable, frustrating, and tiring. However, conflict isn’t necessarily a bad thing—it can help your team and company grow and improve.
This course shares strategies for working through a conflict situation to get a win-win, and equips participants to lead win-win negotiations to reach resolutions.
Managing conflict and engaging in effective negotiation are key to nurturing and preserving working relationships and fostering a positive work environment.
Sometimes a course of action is legal, but is questionable in terms of ethics. Discover how to handle conflict and negotiation ethically in this course.
If you understand the common causes of conflict, and the potential outcomes, you’ll be better equipped to handle them.
The Thomas-Kilmann Conflict Model encourages you to think about what you’re trying to accomplish, and allows for an optimal outcome to any conflicts.