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Course catalog / Base edition / Retail Courses

Retail Courses

Interacting and connecting with customers in busy retail environment can be a real challenge. These modules help your staff to become retail heroes, helping customers to better enjoy their shopping experience

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Be a Retail Hero

Be a Retail Hero

Poor customer service experiences can seriously damage your reputation, and they’re easier than ever to spread. But get it right and create happy and loyal customers.

20 minutes
Be a Retail Hero – Meet and Greet

Be a Retail Hero – Meet and Greet

In this module you will learn how meet and greet like a pro. It provides essential customer experience skills and why it is important that you use them.

5 minutes
Be a Retail Hero – Connect with the Customer

Be a Retail Hero – Connect with the Customer

In this course you will learn how to make that special connection between you and the customer and provide an elevated customer experience.

5 minutes
Be a Retail Hero – Fitting Room Advice

Be a Retail Hero – Fitting Room Advice

In this module you will learn how to deal with customers and their personal needs in the fitting room environment.

5 minutes
Be a Retail Hero – Service at the Till

Be a Retail Hero – Service at the Till

In this module you will learn how to provide great service at the register – the final point of the customer journey, but definitely not the least important.

5 minutes

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