TRAINING COURSE CATALOG

Performance – Systems View

There are many different ways to engage in performance management, all of which fit together like a puzzle. By setting clear expectations and creating a process for performance management, you can coach for improvement and develop your employees to their potential.

English (US)

10 Minutes

The Theory of Reinforcement

By using the right type of reinforcement, you can help your employees perform to your standards and perhaps even exceed expectations.

English (US)

10 Minutes

Top 10 Mistakes of Managers

Moving into a management position brings many new challenges and rewards. As you learn to navigate your new role as manager, you will naturally make some mistakes.

English (US)

10 Minutes

Understanding the Impact of Culture in Your Organization

How does the culture of a company inform employee conduct and company success? Culture is an important part of how a company runs, how its employees act, and even how successful the business can become.

English (US)

10 Minutes

Maintaining Organizational Culture

Organizational culture is an important element to success in business. It is not enough to instruct your new employees in this culture; it must be maintained through a structured process.

English (US)

10 Minutes

Minimizing Gossip and Rumor

Engaging in speculation is a normal and healthy part of being in a group; it's how people to express and satisfy their curiosity. However, when it's used as an attack against a person or company, it becomes destructive.

English (US)

10 Minutes

Employee Motivation – Job Dimensions

There are many ways to motivate your employees as a manager.

English (US)

10 Minutes

Rational Decision-Making

We all know that making decisions is a basic function of being alive. The same, of course, is true at work; we make decisions every day about how to perform our tasks and how to confront issues that arise.

English (US)

5 Minutes

Understanding Motivation

The basic definition of being a manager is getting work done through the efforts of other people. In order for people to be productive, they need ability, resources and motivation-that is, a reason for working.

English (US)

5 Minutes

Evolution of Management

The past informs the future. Knowing where practices, ideas and philosophies come from is an important part of understanding your role as manager.

English (US)

5 Minutes

Extrinsic and Intrinsic Rewards

In the world of business, you get something when you give something. In order to get your employees to work well, you need to provide them with incentive in order to motivate them.

English (US)

5 Minutes

Goal Theory

The concept of goals is closely linked to the concept of unmet needs. An unmet need is what drives a person to take action. If we have our needs met, we have no motivation to work.

English (US)

10 Minutes

Managing Change in your Organization

When the time comes to make changes to your company, assume you’ll encounter resistance with the change. When it’s time to change, it’s vital to go through a process of preparation.

English (US)

10 Minutes

Performance – Coaching Conversations

Coaching conversations can be an unpleasant part of a manager's job. Not many people like to hear that they are not performing adequately. Managers tend to fear these conversations, worried that the conversation will turn highly personal and ugly.

English (US)

10 Minutes

Expectancy Theory

Motivation is one of a manager's primary duties. If your employees do not want to do their jobs, they will not perform as well; that's human nature.

English (US)

10 Minutes

Performance – Goal Setting

Part of your job as manager is to ensure your employees are providing you with, at the very least, adequate job performance. Setting goals is an excellent strategy for achieving and measuring good performance.

English (US)

10 Minutes

Become an Effective Leader – Part Two

Successful leaders don’t achieve success through chance. They understand the nature of leadership and have developed techniques for managing their teams effectively. 

English (US)

10 Minutes

Tips for Conducting a Performance Evaluation

Being evaluated is a necessary part of professional development; if you don't know how well you perform your job, it's difficult to improve and grow. However, it's possible for a performance evaluation to be an obstacle rather than a benefit.

English (US)

10 Minutes

Human Resources – The Cornerstone of Successful Organizations

As a manager, you are vital to your company's success because you manage your company's most valuable asset-its people.

English (US)

5 Minutes

Implementing the Strategic Plan

A strategic plan is the broadest level of a company's planning. It provides a high-level view of the steps a company will take to achieve its long-term goals. As a manager, you will be asked to help implement some or all parts of a strategic plan.

English (US)

5 Minutes

Operational Plans – Budgeting

Budgeting helps smaller teams and units within a company plan the use of their resources in order to help meet larger company goals. As a manager, you are responsible for implementing a budget as part of your operational planning.

English (US)

10 Minutes

Operational Plans – The Single Use Plan

What we do every day takes us closer and closer to what we want to accomplish in the big picture. Operational plans are what we do on a real, day-to-day basis to successfully produce and deliver a product or a service.

English (US)

5 Minutes

Tools and Knowledge for Successful Plans

No business survives on improvisation alone. The most successful companies and businesses have detailed plans guiding their operations and goals at every level, from small front line teams to the highest levels of management.

English (US)

10 Minutes

Changing the Culture of Your Organization

Culture is buried deeply within an company's operations and values. It can be very resistant to change, and often businesses don't realize that change is necessary.

English (US)

10 Minutes