People are becoming more vocal about their experience with businesses, whether it’s good or bad. Regardless of how well you do your job, you’ll probably receive customer complaints. So how do you handle them?

Without customers, companies would cease to exist. Understanding your customer’s needs and approaching every situation with empathy, you have the opportunity create a loyal customer. This course will help you turn any customer into a long-term customer.

Workplace hygiene has become an important part of creating a safe and healthy workplace. It’s important that everyone has a clear understanding of their responsibilities in preventing the spread of germs at work. 

Ergonomics is the practice of conforming the design of a work environment to fit your physical needs. Knowing about ergonomics and the impact of poor ergonomics can help you stay safe at work.

We all would like to eat healthier but it’s not always that easy, especially at work. This course will help you make smarter choices when it comes to eating better at work.

Do you need to be alert to do your job? Would you know how to spot the onset of fatigue? This course will explore fatigue, the risks involved, and techniques to manage it.

Some of you might already be pretty active at work. However, is there more you can be doing? This course provides handy tips on how to stay active at work, while highlighting the benefits. 

This course is filled with skills and techniques for any salesperson looking to develop their negotiating and influencing skills. It will give you the confidence to walk into any sales negotiation knowing what you want and how to get it.

This course explores questioning and objection handling in sales. It will highlight the importance of being able to ask as well as answer pertinent questions. As well as this, it will offer some key tips and techniques for addressing sales objections that any salesperson can use.  

This course looks at what must be in place before the selling cycle starts. It’ll look at how to prepare for the sales process, as well as highlight the correct attitude and traits all great salespeople possess.

Don’t be the individual or organization responsible for a privacy breach. Understand your obligations under PIPEDA, the Personal Information Protection and Electronic Documents Act, and substantially similar legislation in Alberta, British Columbia and Quebec. 

So you’ve got your first taste of what Publisher is all about and you want to learn more? Take a more in-depth look at exactly how you can utilize Publisher 2013 to even greater effect. 

When employees know the telltale signs of cyber fraud, they’re less likely to fall victim to it. Ensure your information and systems stay secure by equipping your workforce with basic cybersecurity know-how. 

Understanding the who, what and why of cyberattacks can better prepare your organization against threats. Learn more with this adaptive, video-based course. 

Did you know that even a social media post made on a private account outside of working hours can have a legal connection to your workplace in certain circumstances? Time to get workplace communication and social media savvy with this course. 

Learn how and when your online conduct and social media use can be connected to your employment with this adaptive, video-based course. 

Behind every successful organization is a commitment to equity and diversity. When people feel valued and supported, a workplace thrives. This course uses adaptive technology to tailor learning and reduce seat time. 

This course is designed to raise awareness of workplace violence and bullying, and how this conduct should be managed and prevented in the workplace. It uses adaptive learning technology to identify knowledge gaps and deliver only the content learners need to know. 

Get to know your organization’s information privacy requirements under PIPEDA, the Personal Information Protection and Electronic Documents Act, and substantially similar legislation in Alberta, British Columbia and Quebec.  

Sexual harassment covers a wide range of inappropriate behavior and actions. Dive deeper in the meaning of sexual harassment and how to prevent it from happening at work.  

The terms harassment and bullying are used interchangeably. Sometimes harassment can be bullying, and vice versa, but they aren’t quite the same. Learn more about harassment and bullying at work and how to prevent it.  

There are several different ways to provide information to others. However, it’s knowing which one is the most appropriate, that takes knowledge, skills, and training. Luckily this course will help you navigate communication channels effectively.  

Managers play a pivotal role in preventing harassing behavior, handling sexual harassment complaints effectively, and helping your organization limit its liability for harassment. This course will help managers understand their role in managing sexual harassment.  

Health and safety training isn’t just necessary for high-risk industries like mining and construction. Some jobs may seem low risk, but all workplaces have safety issues. Learn about common risks and the processes for reporting and removing them.