One of the most dramatic effects that technology has had on the modern workforce is the shift from full-time, traditional jobs to independent “gig work,” usually enabled by apps or online engagements. It’s estimated that 57 million people in the US now work in non-traditional or flexible work arrangements, which include jobs at gig economy notables like Uber, Lyft, and Airbnb.
It’s an exciting time for workers and companies alike, but it brings its share of challenges. For one, how can companies know if their brand is well represented by the independents displaying the logo? From the worker perspective, how do they know that they’re properly representing the company, its values, and brand promise? Training is the clear answer.
SAP Litmos offers a flexible, but powerful solution to train gig workers. It’s an anytime, anywhere, any device platform that can scale to millions of users across the globe. Companies can automate the distribution of courses and supplemental resources, and offer quizzes if workers want to verify competency. All activity is tracked so companies know which workers are up-to-speed on the latest practices, procedures, and policies — and ready to deliver optimal customer experience.