How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything. Brandon Hall Group research says that the number one business priority […]

Learners are inching closer to the center of learning but still have a way to go. For the better part of a decade, learning professionals talked about making learning more learner-centric and it’s only increased with the renewed focus on the learner experience. But in terms of actual results, the shift has been much slower […]

Even with the many changes to the learning-technology space in 2018, I do believe that 2019 is the year the lens will focus, and companies truly begin to understand the possibilities in front of them — just in time for all those 2020 predictions to come to fruition. This will be the year organizations realize […]

We perceive time subjectively. The past year simultaneously crept along at a snail’s pace and flew by, and here we are in 2019! Things that happened in January 2018 feel like last week but events from a month ago seem like ancient history. This annual paradox makes me want to look back to try to […]

When was the last time you drove somewhere you’d never been before — without punching the address into your GPS or map app? Or you had a human co-pilot (or navigator) sitting next to you, providing directions. Outside of these two scenarios, you probably took a long, meandering ride that didn’t get you where you […]

Organizations are making their digital transformations and it is critical that learning takes a strategic role in this shift. But learning is going through its own metamorphosis and L&D will be how companies ensure its people also make the journey. Digital transformation requires a whole new skill set and new ways to deliver them. Before […]

Have you ever seen a road construction project designed to accommodate more traffic and ease congestion, only to see that when it was completed, the growing population simply filled the new road and gridlock continued? I see similar patterns within organizations as they attempt to plan for the future. For decades, companies tried to become […]

The phrase “digital transformation” is used with increased frequency these days. It is one of those terms people invoke in business conversations while everyone nods in agreement, saying, “Yes, we must digitally transform.” But does anyone in that conversation know what it really means — and does it mean the same thing to everyone? I […]

There is no denying that people simply access information much differently than they did just a few short years ago. Organizational learning has been a bit slow to adapt, but the shift is underway. Organizations are beginning to expand the ways they deliver learning and are focused on bringing learning into the everyday workflow. I […]

One of learning’s biggest challenges has been becoming an integral part of people’s everyday work life. A legacy of traditional classes and courses has made it so employees tend to think of learning as something separate – something that takes them away from their jobs, rather than helping them do their jobs better. It has […]