We at SAP Litmos are thrilled to announce our most recent LMS updates. Built-in Content Authoring Tool Content Author is an exciting new addition allowing users to create dynamic and visually appealing SCORM 1.2 content without ever leaving the LMS. This powerful feature is designed to support everyone from the... more
The healthcare news headlines are crowded with answers to your ICD-10 woes. This week, I attended the ICD10Monitor.com “Talk Ten Tuesday” session and one of the panelists shared some very important advice on discernment. Be aware of ‘smoke screen answers’ from vendors, such as your EMR vendor. For example, in... more
Lately, it’s been a challenge to keep up with all the “buzz” on the ICD-10 implementation date. There are individuals, organizations, and associations on both sides of the table expressing their opinions on the costs versus benefits of the change. But, it’s important to keep in mind that it’s just... more
Today, on Valentine’s Day 2012, CMS warmed the hearts of those pushing for change in the ICD-10 compliance deadline. Marilyn Tavenner, acting CMS Administrator of the CMS, told reporters the CMS will “re-examine the timeframe” through a rulemaking process. However, don’t stop preparing now; we don’t know what and... more
By Nancy Friedman, President of the Telephone Doctor If your job entails taking calls or working with unhappy, irate customers, you’ve got your work cut out for you. Employees who work with this type of situation are especially vulnerable to outbursts from customers who are going through an emotional, stressful... more
By Nancy Friedman, the Telephone Doctor We hear what bugs people a lot in customer service – and often. One of the most common compliants we’ve heard recently is that we’re told “no problem” from those serving us on the phone or in-person. Instead of a genuine “thank you” or... more
By Nancy Friedman, the Telephone Doctor We all know we’ve left companies due to poor service; and we know, too, there are more than five unforgivable customer service mistakes. This list is a summary from the many emails and comments I receive over the years. While it’s all common sense—we... more
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