Heading to the 2013 AHIMA Convention? Beware ‘Smoke Screen’ ICD-10 Answers
The healthcare news headlines are crowded with answers to your ICD-10 woes. This week, I attended the ICD10Monitor.com “Talk Ten...
Don’t Let the Buzz Slow Down Your ICD-10 Plans
Lately, it’s been a challenge to keep up with all the “buzz” on the ICD-10 implementation date. There are individuals,...
3 Preparation Steps for ICD-10 to Start Now, Despite CMS News
Today, on Valentine’s Day 2012, CMS warmed the hearts of those pushing for change in the ICD-10 compliance deadline....
4 Steps to Handling an Irate Customer
By Nancy Friedman, President of the Telephone Doctor If your job entails taking calls or working with unhappy, irate customers,...
‘No Problem’ Is Apparently a Problem
By Nancy Friedman, the Telephone Doctor We hear what bugs people a lot in customer service – and often. One...
5 Unforgiveable Customer Service Mistakes
By Nancy Friedman, the Telephone Doctor We all know we’ve left companies due to poor service; and we know, too,...