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Posts by Nancy Olivas

About Nancy Olivas

Nancy manages the website Litmos.com.

November Release Features and Benefits

November Release Features and Benefits

Nov 19, 2020

We at SAP Litmos are thrilled to announce our most recent LMS updates. Built-in Content Authoring Tool Content Author is...

Heading to the 2013 AHIMA Convention? Beware ‘Smoke Screen’ ICD-10 Answers

Heading to the 2013 AHIMA Convention? Beware ‘Smoke Screen’ ICD-10 Answers

Oct 25, 2013

The healthcare news headlines are crowded with answers to your ICD-10 woes. This week, I attended the ICD10Monitor.com “Talk Ten...

Don’t Let the Buzz Slow Down Your ICD-10 Plans

Don’t Let the Buzz Slow Down Your ICD-10 Plans

Mar 7, 2012

Lately, it’s been a challenge to keep up with all the “buzz” on the ICD-10 implementation date. There are individuals,...

3 Preparation Steps for ICD-10 to Start Now, Despite CMS News

3 Preparation Steps for ICD-10 to Start Now, Despite CMS News

Feb 14, 2012

  Today, on Valentine’s Day 2012, CMS warmed the hearts of those pushing for change in the ICD-10 compliance deadline....

4 Steps to Handling an Irate Customer

4 Steps to Handling an Irate Customer

Aug 10, 2011

By Nancy Friedman, President of the Telephone Doctor If your job entails taking calls or working with unhappy, irate customers,...

‘No Problem’ Is Apparently a Problem

May 18, 2011

By Nancy Friedman, the Telephone Doctor We hear what bugs people a lot in customer service – and often. One...

5 Unforgiveable Customer Service Mistakes

Feb 16, 2011

By Nancy Friedman, the Telephone Doctor We all know we’ve left companies due to poor service; and we know, too,...

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