Optiva

Optiva monetizes today’s digital world, with a complete portfolio of mission-critical monetization and subscriber management solutions and services that allow communications service providers, utility companies, auto makers and enterprise businesses of all types to charge for things in new and innovative ways.

Change is a constant occurrence within Optiva’s organization. With its many acquisitions, there are always new employees coming on board, needing to get ramped up on everything they need to know in order to succeed. Training and sales enablement is very important to the company, and Optiva needed an online solution that would be fast and make sure all internal employees are aligned and “telling the same story.” In addition to onboarding, they wanted an ongoing training process of product enhancements and updates for the sales and pre-sales teams.

After creating a checklist of every desired item for their new training program, Optiva chose SAP Litmos LMS because of its ability to quickly and easily build courses and deploy training. New employees log into SAP Litmos and go through modules and assessment questions, needing to get 100% correct in order to pass. Each course has a survey at the end that asks how helpful the training was, and based on that feedback the admin can change training materials and create new online courses. When sales teams conduct meetings and demos, they are now fully equipped to handle complex solution propositions and if they need to refresh their knowledge bank, they can always retake the online course in SAP Litmos anytime.

In addition, their LMS administrator can now pull reports from Salesforce about the kinds of deals that are in the pipeline to better understand the specific training requirements for the sales team and its supporting teams.