Zendesk is a customer service platform. It's designed for companies that want to create customer relationships that are more meaningful, personal, and productive. We start by helping companies provide great support and then mature with self-service and proactive engagement.

With the Zendesk integration, support agents can rapidly assign a variety of online training courses to their customers right from within tickets. By providing customers with just-in-time training targeted at solving the ticket inquiry, support agents and customer service reps can:

• Close more support tickets and increase customer know-how
• Resolve tickets faster and increase net promoter scores
• Streamline support services and strengthen customer engagement
• Reduce customer turnover and fortify customer relationships

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