Turn Lemons into Lemonade
How do you handle complaints effectively? That is, how do you take a lemon, a problem that’s occurred and it could be your fault, it could be the organization’s fault, or it could be a mistake that even the customer or somebody else’s made – and turn it into a positive? You take that bad situation – that lemon – and turn it into a good situation or lemonade.
Covered in this course:
- Complaints as opportunities
- Resolution steps
- How to handle customer complaints