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Course catalog / Base edition / Delight Every Customer

Delight Every Customer

The saying, “you shouldn’t judge people until you’ve walked a mile in their shoes,” is familiar to most people. In this saying, the walking is the action where we start to understand what someone else experiences. When customers interact with your company, regardless of who they contact throughout their journey, it’s important that the brand message stay consistent throughout their interactions. As remote working grows, organizational silos tend to develop, especially in larger companies. This makes transparent communication imperative.

Find out more
  • The importance of customers
  • Customer needs
  • Exceeding expectations
  • Turning needs into opportunities
  • Customer communication
  • Customer journey
  • Customer journey mapping
Course length
10 minutes
Collection
Customer Service
Language
English, Japanese, Korean, Portuguese
Country/Region
Global

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