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Course catalog / Base edition / Key Customer Experiences

Key Customer Experiences

The terms “customer service” and “customer experience” are often confused or used interchangeably. Customer service – focuses on human interaction, and directly supporting customers is just one piece of the customer experience puzzle. Customer service is the assistance and advice provided to a customer. On the other hand, customer experience is the sum of the entire customer journey with your company. This includes experience with your product and services.

Find out more
  • The importance of customers
  • Customer needs
  • Exceeding expectations
  • Turning needs into opportunities
  • Customer communication
Course length
10 minutes
Collection
Customer Service
Language
English, Japanese, Korean, Portuguese
Country/Region
Global

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