San Francisco SPCA
“We imagine a community where every animal has a loving home, and where animals don’t need the support of San Francisco’s rescues and shelters. And we know how to get there.”
As the fourth oldest humane society in the U.S. and founders of the No-Kill Movement, the SF SPCA has always been at the forefront of animal welfare. As a result of the SF SPCA’s efforts, and those of their community partners, San Francisco has the lowest euthanasia rate of any major city in the United States. No adoptable dog or cat in San Francisco goes without a home, even if they have medical or other issues.
In 2014, the SF SPCA merged with Pets Unlimited, a like-minded animal welfare nonprofit in Pacific Heights. Pets Unlimited included a nonprofit veterinary hospital, which provided significant financial assistance to pet guardians in need, as well as a small adoption center. Both SF SPCA campuses, in the Mission and Pacific Heights, are now working toward the same shared goals.
Before partnering with Litmos, the SF SPCA’s training was event-based, meaning it was organic and documents were designed as needed. Their training lacked a long-term plan and the strategy – or lack thereof – was unsustainable. In particular, the process for training employees focused more on shadowing than formal training. As the organization began experiencing unprecedented growth, it became clear that it would need to implement new training systems and formalize the learning process.