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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Products

Soft Skills Platinum Foundation ANZ Compliance U.K. Compliance U.S. & Canada Compliance Business Productivity Revenue Enablement U.S. Healthcare General Compliance U.S. & Canada Environmental Health and Safety

Use Cases

Sales Training Compliance Training Contractor Training Customer Training Employee Training Gig Worker Training Operations Training Partner Training Service and Support Training Supplier Training

Competencies

Business Compliance & Ethics Digital & Technology Health, Wellbeing & Safety Innovation & Creativity Leadership Self Management Working with People

Skills

Accomplishing Goals Active Listening Budgeting Business Ethics Awareness Business Operations Business Sustainability Change Management Coaching & Mentoring Communication Compliance Awareness Conflict Management Contract Management Creative Thinking Critical Thinking Customer Experience Decision Making Delegation Digital Change Mangement Digital Literacy - Online Applications Digital Literacy - Software Digital Marketing Digital Transformation Diversity & Inclusion Awareness Empathy Environmental Sustainability Finance Giving and Receiving Feedback Healthcare Compliance Healthcare Operations Healthy Habits Human Resource Management Information Security & Data Privacy Awareness Innovation Inspiring Others Leadership Effectiveness Marketing Mental Wellbeing Awareness Motivation Negotiation & Influence People Management Positive Habits Project Management Risk Management Sales Self Awareness Self Contol Stress Management Teamwork Time Management Training Delivery Women's Health Working Safely

Countries / Regions

Australia CA EU Global NZ UK UK/EU US

Duration

0 - 30 minutes 0.5 - 1 hour 1 - 2 hours 2+ hours

how to engage customers telephone conversations course

How to Engage Customers in Telephone Conversations

The voice can be a very powerful tool. How can you make the most of your voice and enhance your ability to engage your customers over the phone?

EU Competition Law

Competition law prevents practices that restrict market competition detrimental to consumers. This course covers the specific competition laws, why they exist, how they apply to companies in the EU and the consequences of violating them.

Financial Privacy – Fair Credit Reporting Act

When an organization is dedicated to protecting the financial privacy of its customers, clients, and employees, it’s a win-win for both the institution and the consumer. What are your organization’s requirements under federal financial privacy laws?

Understanding Cyber Security

This course can help to understand the risks of technology on the connected way we do business.

Negotiation and Influencing People

In this course you will be taught the right knowledge and skills to become a master negotiator.

Conflict Management

This course will provide you with the knowledge needed to understand conflict and new skills that can be confidently used to manage conflict in the workplace.

Be Assertive the Right Way

This course will provide you with the knowledge, skills and confidence to become more assertive, taking control of your life in the process.

Communicating Effectively

This course will provide you with the necessary knowledge, skills and confidence to be an effective communicator.

Presenting with Power

This course is for anyone who would like to improve the way they communicate. The course will provide you with core skills to deliver inspirational presentations.

Coaching Skills

This course will help you to understand how to be an effective coach. This coaching skills course explores the individual concepts of the FACTS coaching method.

Managing Stress

In this course you will learn what stress is, what causes it and what are the signs of stress that you should be looking out for.

Understanding Successful Negotiation

In this course, we will cover the five phases of negotiation. You will also learn about different methods of negotiation like mediation and arbitration.

Communication Styles and Emotional Intelligence

Miscommunication happens all the time, and it can seriously get in the way of your success. However, everyone can improve their communication skills.

Dealing with Stressful People

This course covers things you can do to constructively avoid stressful situations and to how handle stressful feelings when they arise.

The Cash Flow Statement

With a six-step plan to ensure that cash keeps flowing into your business – this course is for anyone who needs the fundamentals of finance.

How to Maintain a Healthy Cash Flow

With a six-step plan to ensure that cash keeps flowing into your business – this course is for anyone who needs the fundamentals of finance.

Analyze Financial Health with Ratios

In this course you will discover how ratios can prove you've got a stable company and how you can compare your profits to other companies.

Budget like a Boss

If you worry that budgeting is complicated and confusing – don’t. This bite sized module provides you with a six-step plan for stress free budgeting.

Finance for Non-Finance Managers

This course will help you to improve the performance of your business and keep the money rolling in so that you can speed toward your future goals. There’s no limit to what you can achieve!

The Accounting Equation

Let’s talk about the accounting equation. It’s applicable for any kind of company, big or small, and it measures financial position using assets, liabilities and owner equity.

The Balance Sheet Explained

This bite-sized module looks at how the accounting equation forms the basis of a company balance sheet.

Income Statements Made Simple

This bite-sized module breaks the income statement into its simplest terms and shows you how it is organized.

What Makes a Key Account Manager

This course looks at the role key accounts play in the success of a business and uncovers the main characteristics of an effective key account manager.

Promote Your Service Value

This course will get you thinking about your own company’s service value, and give you some ideas about how to differentiate yourself.

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Best-in-class training across the enterprise

Solutions by use case

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Solutions by use case

Solutions by Industry

Customer experience

For our customers

Explore the latest resources from Litmos thought leaders

We empower learning

TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Products

Use Cases

Competencies

Skills

Countries / Regions

Duration

Start Your Free Trial Today

Request more information

Content Request