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Customer First Thinking
A saying often heard and said in many businesses is “the customer is king.” This phrase is not foreign to the hospitality industry. With increasing competition and the consumers desire for immediacy, how do you stay at the forefront and deliver what your customer’s want?
Covered in this course:
- CRM Overview
- Ways CRM Helps You Reach Goals
- Customer Relationship Management
- Customer service
- Hospitality
