Be a Retail Hero
Retail, as difficult as it can be, is one of those roles that you feel a lot of people simply “do”. They exist in it, they get by. But what if you want to do more. What if you want to excel, to be a hero? In this course you will learn the service and selling skills to treat every customer like a Hollywood A-lister and deliver the WOW factor. This is a journey to discover how to be a hero at the tills, meet and greet like a pro and be a diva in the fitting rooms.
Covered in this course:
- Till point training
- Understanding stock and availability
- Fitting room advice
- Sales and questioning skills
- Interpersonal connections
- Effective listening
- Complaint handling
- Etiquette and body language
