Be a Retail Hero
It’s a scenario that all retailers dread. A poor retail experience can easily break a customer relationship, damage brand reputation and the bottom line.The voice of the customer has never been louder and ignoring the importance of customer service and experience is no longer an option. It’s all about the customer. In this course you will learn the service and selling skills to treat every customer like a Hollywood A-lister and deliver the WOW factor. This is a journey to discover how to be a hero at the tills, meet and greet like a pro and be a diva in the fitting rooms.
- Insight into body language, conversations and reading the customer
- Planning and preparation of yourself and your store
- Understanding stock, location and availability
- How to show an interest in your customer as opposed to your product
- How to acknowledge the customer and when to approach the customer
- How to spot buying signals