Compliance Essentials New Zealand – Consumer Law (NZ)
When buying goods or services online, in a shop or over the phone, consumers have rights. These rights come under the Fair Trading Act (FTA). This course covers important information about consumer rights and businesses’ obligations in relation to the FTA, Consumer Guarantees Act (CGA) and the Commerce Act. The course explores some common situations where knowledge of the FTA, CGA and Commerce Act is beneficial for workers and their organisations.
This course is part of a series that delivers key content and relatable scenarios in a sleek, traditional format.
- Key legislation and consumer law principles
- The role of the Commerce Commission
- The rights of consumers in different types of transactions
- Consequences for organisations and workers when consumer laws are breached
