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Course catalog / Base edition / Five Steps to Problem-Solving and Defusing Upset Customers

Five Steps to Problem-Solving and Defusing Upset Customers

Here you’ll learn all about the five-step TOTAL approach to customer service while problem-solving and diffusing upset customers. You’ll then be able to apply this information in any customer interaction—be it by phone, email or online chat. This course will cover the best practices of industry leading companies when providing stellar customer service.

Find out more
  • Thank the customer for calling.
  • Offer to help.
  • Treat customers with respect.
  • Apologize for inconveniences.
  • Listen actively to confirm understanding.
Course length
15 minutes
Collection
Customer Service
Language
English
Country/Region
Global

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