Leading Learning – Navigating Communication Channels
Communication channels are the means through which we give and receive information. They all come in different forms, each with their own specific purpose and role within an organization. Gaining knowledge of how the separate communication channels work, and their specific purposes will ensure you are better equipped to deliver information successfully. This course will help gain insights into the different ways and routes information travels within an organization. It will teach the importance of content, purpose, and context to help recognize how to share information efficiently and effectively.
- Defining communication channels
- Understanding the different means of communication
- Formal vs informal communication
- Three directional communication flows: upward, downward, and horizontal