Be a Retail Hero – Service at the Till
Exemplary customer service at the cash register is vital because it could be the first, the last and possibly the only interaction customers have with you. Without a doubt, you will be the last cog in the sales machine, so it’s your chance to provide that ‘surprise and delight’ customer service element. This course will give you with the skills you need to achieve register hero status, and provide customers with the most awesome shopping experience.
- Register training – an insight into body language, conversations and reading the customer
- Selling skills
- Listening skills – how to spot the buying signals
- Delivering exceptional customer service
- How to cross-sell and upsell
- Basic customer etiquette
- Dealing with difficult customers and complaint handling
- How to advise
