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Course catalog / Base edition / Be a Retail Hero – Service at the Till

Be a Retail Hero – Service at the Till

Exemplary customer service at the cash register is vital because it could be the first, the last and possibly the only interaction customers have with you. Without a doubt, you will be the last cog in the sales machine, so it’s your chance to provide that ‘surprise and delight’ customer service element. This course will give you with the skills you need to achieve register hero status, and provide customers with the most awesome shopping experience.

Find out more
retail register service
  • Register training – an insight into body language, conversations and reading the customer
  • Selling skills
  • Listening skills – how to spot the buying signals
  • Delivering exceptional customer service
  • How to cross-sell and upsell
  • Basic customer etiquette
  • Dealing with difficult customers and complaint handling
  • How to advise
Course length
5 minutes
Collection
Retail
Language
English
Country/Region
Global

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