Understanding the Stages of Patient Collections
Collecting payment for healthcare services isn’t easy. But in today’s age of increasing healthcare and insurance costs, it is now more important than ever to collect payment from patients. Being at the frontline of your healthcare organization, it’s important to know how to put patients at ease and help them understand the payment process. This course guides you through the Collection Touch communication cycle, helping you navigate any collection scenario and reach the end goal of a payment in full.
- Explain the history of collecting payment from patients.
- Understand the benefits to patients, providers and yourself for collecting in full.
- Know how to implement the different stages of the Collection Touch cycle.
- Navigate tricky collection scenarios with all patients.