How Sales Teams Can Benefit from Experience-Driven Training: Why your sales leaders need to focus on customer experience

Your customer’s journey with your brand starts way before he or she becomes a customer. Your marketing and sales messages are setting the stage for what your customers expect. Is your customer experience delivering?

In this interactive and fun webinar, Jeannie Walters, recognized customer experience expert and speaker, will share the ways sales teams need to be trained on customer experience, and why it’s so important to do so!

Learn:

• What EVERY sales leader needs to know about their role with customer experience
• What it means to be experience-driven in sales training and beyond
• Why a great sales experience is a critical part of an amazing customer experience

Do you know how to connect your sales goals to your customer experience goals and mission? Do your sales teams? Walters will discuss what customers really want from the sales experience and throughout the customer journey. Using case studies, data and some fun to tell this story, you will walk away knowing how to lead in a more experience-driven way and how to get the results that matter from those efforts.

About Jeannie Walters:

Jeannie Walters is the CEO/Founder of Experience Investigators by 360Connext, a global Customer Experience consulting, training and content firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. She is a sought-after keynote speaker, trainer and workshop leader.

Jeannie is a Certified Customer Experience Professional (CCXP,) a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, a LinkedIn Learning/Lynda.com Instructor and a TEDx speaker.

She was named one of the Huffington Post’s “Top 100 Most Social Customer Service Pros on Twitter,” Tenfold’s “Top 40 Customer Success Influencers,” one of CloudCherry’s “Top 5 Women Customer Experience Influencers,” and her TEDx talk about microinteractions, those small and often overlooked moments in the customer journey that matter, is one of Customer Thermometer’s “Best TED Talks on Customer Retention Ideas.”

Since 2014, Jeannie and her co-host Adam Toporek have been attacking today’s biggest Customer Experience problems on the Crack the Customer Code podcast, which is one of CallMiner’s “50 Must-Listen Podcasts on Customer Experience from Industry Experts and Influencers.”

Jeannie is also a very active writer and blogger, and you can find her work in Forbes, Customer Think, and in Pearson college textbooks.

She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world. Her mission is “To Create Fewer Ruined Days for Customers.”

Jeannie lives in the Chicago area with her husband, 2 growing boys and a somewhat spoiled dog. She spends her free time cheering at youth sports games and chorus competitions as well as continuing to spoil the dog.