Your customer’s journey with your brand starts way before he or she becomes a customer. Your marketing and sales messages are setting the stage for what your customers expect. Is your customer experience delivering?
In this interactive and fun webinar, Jeannie Walters, recognized customer experience expert and speaker, will share the ways sales teams need to be trained on customer experience, and why it’s so important to do so!
- What EVERY sales leader needs to know about their role with customer experience
- What it means to be experience-driven in sales training and beyond
- Why a great sales experience is a critical part of an amazing customer experience
Do you know how to connect your sales goals to your customer experience goals and mission? Do your sales teams? Walters will discuss what customers really want from the sales experience and throughout the customer journey. Using case studies, data and some fun to tell this story, you will walk away knowing how to lead in a more experience-driven way and how to get the results that matter from those efforts.