Your Customer Experience Secret Weapon: How Training Keeps You Ahead
The best brands don’t just respond to customer experience missteps; they prevent them from happening all together! Training is a vital part of avoiding CX catastrophes and it needs to stay ahead of today’s fast-paced business environment, including changes in customer expectations and demands.
Training as your CX secret weapon means:
Responding to CX disasters in your industry and others
Training to prevent major issues for customers
Leveraging training to lead in more agile ways
Training to stay off social and media sites (in the BAD way)
About Jeannie Walters:
Jeannie Walters is the CEO/Founder of Experience Investigators by 360Connext, a global Customer Experience consulting, training and content firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. She is a sought-after keynote speaker, trainer and workshop leader.
Jeannie is a Certified Customer Experience Professional (CCXP,) a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, a LinkedIn Learning/Lynda.com Instructor and a TEDx speaker.
She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world. Her mission is “To Create Fewer Ruined Days for Customers.”