It may be argued (or mythologized) that the best salespeople in the world are stereotypically ambitious, self-starters who will sell, sell, sell no matter what. However, the research and real-world outcomes show that most salespeople, in fact, benefit substantially from ongoing training. It keeps them not only abreast of the latest product information, but also […]

Today’s customers want information now. Often that information needs to come from a customer-facing sales or service person. Since they’re literally the face of your business, make sure they’re equipped with the very latest product training at all times. And, make sure you don’t bog them down for long periods of time -- training can […]

In the past few years, we've all heard a lot of references to "modern learning," a term which can be difficult to pin down, depending on several factors, including what we define as "modern." You could argue that "modern" refers to any current learning practices, just by the nature of them occurring in the present […]

In enterprise learning, many companies emphasize functional training (i.e. "hard skills") that enable people to further their careers by expanding job-specific capabilities. This is extremely important, obviously, and will continue to be a strong focus area for corporate L&D. However, it's just not the whole picture when it comes to developing holistic employee and team […]

Do you struggle to align your learning strategy with the larger goals of your company? Do you feel like learning lives in a silo? If so, you're not alone. While all organizations need to develop and deploy multiple strategies, learning can sometimes fall outside the standard scope of strategies that make it up to the […]

In today’s hyper-competitive environment, it’s of critical importance for people to stay at the top of their game. But how do you build that level of learning program -- one that engages and empowers learners toward optimal performance? Further, how do you know if it’s driving positive change for the organization as a whole? To […]

You may not often ask yourself what L&D pros have in common with neuro-scientists, but believe it or not, there's a bit of overlap! Modern developments in neuroscience give us exciting new insights into how our nervous systems work and why certain stimuli generate particular responses. As L&D professionals, having a basic understanding of the […]

Often we when think of enterprise learning, our minds go to "employee training," but in our digitally and globally connected world, this is a sweeping over-simplification. The definition and boundaries of enterprise learning have rapidly expanded to include any link in the business value chain, including customers, partners, franchisees, vendors, and other external audiences. Today's […]

Data security has been front page news the past couple weeks with data-sharing scandals and allegations that personal data may have been used to attempt to influence the outcomes of the 2016 U.S. presidential election and the Brexit vote. Companies involved in these types of scandals face more than potential drops in market value and loss […]

With Saint Patrick's Day tomorrow, it's tempting to start thinking about luck. Who gets it and why? How come some people seemingly stumble into winning situations every time?  We all know "that person" -- the one for whom casinos and lottery tickets were made. They always seem to win without ever trying. Surely, some individuals […]