What We Learned in Litmos’ “Ask the Experts” Webinar with Brandon Hall Group
Key insights from a forward-looking discussion about the future of learning & development.
Introduction
Litmos recently hosted an Ask the Experts webinar featuring Michael Rochelle and David Wentworth of Brandon Hall GroupTM. The session provided a forum for L&D professionals to explore where learning is heading, how new workforce dynamics are reshaping training, and what organizations must do to stay ahead. If you want to dive deeper, you can watch the full recording here: Ask the Experts webinar.
What We Learned: Top Takeaways
Here are the major themes and insights from the conversation, especially useful for learning leaders, content creators, and anyone invested in organizational development:
| Theme | Key Insights |
|---|---|
| State of L&D Today | L&D organizations are still navigating complexity: remote/hybrid work, rapid changes in skill requirements, and learners who expect more personalization. There’s pressure to modernize learning while also maintaining consistency and measurable outcomes. |
| Workforce Dynamics | Hybrid and remote work models are no longer experimental—they’re standard. That shifts everything: how learners access training, how content must adapt, and how engagement is maintained when people are scattered. |
| Personalization at Scale | Many organizations want to offer customized learning paths but struggle with scale. The experts discussed how content strategies, adaptive learning, microlearning, and data-driven insights can help deliver more relevant experiences without exploding complexity. |
| Content Strategy & Technology | The conversation emphasized aligning content strategy with both organizational goals and learner needs. Also, the technology roadmap matters: investing in tools that support analytics, flexible delivery modes, and integration are becoming non-negotiable. |
| Looking Ahead | The future of learning is likely to be more agile, with continuous learning, learner agency, and an increased role for metrics and outcome-based evaluation. There’s optimism that L&D can drive strategic advantage—not just compliance or onboarding. |
Pull Quote
“If Learning and Development cannot show its business impact [and] how it’s contributing to the top and bottom line of the organization, it will be outsourced. Because right now talent is the number one investment strategy within organizations. Upwards of 80 to 90 percent direct and indirect investment is in talent. [Learning and Development] has to become a data-driven evidence-based organization to show ‘I put this time and energy into learning and this is where I move the needle on individual team and organizational performance.'”
– Michael Rochelle, Brandon Hall Group Experts
What This Means for You
- Audit your content and delivery: Are your learning programs aligned with how people work now (hybrid, remote)? Are you using learning formats and technology that adapt to those working modes?
- Invest in data & analytics: To manage personalization and measure impact at scale, you’ll need the right metrics and tools. It’s not just about whether people completed a course — it’s about whether behavior or performance changed.
- Design for flexibility: Microlearning, mobile delivery, and asynchronous options, really matter. Learners expect to access what they need when they need it.
- Plan ahead with a roadmap: Build your tech stack and content strategy with both current demands and future trends in mind. Be ready to shift as learning needs evolve.
Final Thoughts
The “Ask the Experts” webinar makes clear that the field of learning & development is at an inflection point. The blend of workforce changes, shifting expectations, and technology innovations is pushing L&D to become more strategic, learner-centered, and outcomes-focused.
If you missed the live session or want to review this rich discussion, you can watch the full webinar here: Ask the Experts Session – Litmos Recording. Whether you’re just beginning to evolve your programs or are looking to scale them, there’s insight here for every stage.
