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Getting to Know Your Learning Colleagues: Interview with Maggie Haenel

Getting-2I have another video interview this week for you. While I was at the ATD Valley of the Sun Chapter annual conference I met Maggie Haenel thanks to an introduction by Jason Willensky.  Thank you, Jason.

Maggie started her career as an educator, like many other corporate training professionals. She delivered a couple sessions at the ATD event in Arizona on assessments.

When I asked her to give us one good tip regarding assessments she’s reminds us to start with the end in mind. And that knowing what work needs to be done will define what needs to be assessed…and therefore trained.

It’s a short video, but insightful.

Corporate Training Departments: Predator or Prey?

corporate training Jurassic parkHumor me for a minute and think about this. Would you consider yourself, and/or your corporate training department, as Predator or Prey?

Are you comfortable just hangin’ out, chewin’ on the vegetation with your herd, waiting to be chased…and eaten?

Or do you need to work a little harder…and hunt?

How high up the food chain of your corporate ecosystem do you think you are? Big fish? little fish? medium-sized fish?

Who Cares About ISD… Besides You!

Now put yourself aside for a moment and think about where all of your ISD methods, models, and processes fall in that ecosystem. To simplify my point, who else in the organization really cares about ISD besides you? And if you and all of your expertise went away, what impact would be felt by the business?

In hard times, tough business decision get made. Does the leadership reduce any of its departments or employees that are producing revenue? Dumb question, right? Of course not. Do you produce revenue? I mean direct revenue, not the funny money transferred between departments to “pay” for your courses and your departments services. No, I’m talking about a revenue stream of new money from partners and customers.

Let’s say a large company has an HR department with an embedded training team responsible for all internal training. And outside of the HR training team, you also have one, or more, rogue training professionals (or teams) supporting product divisions in the company. The training teams within the product divisions are there because there is a direct connection to their efforts, and the bottom line. They become part of the other operational areas of the business like customer support. And in the best cases their training solutions become products themselves. HR Training team? Not so much.

Training Professionals in This Day & Age

Being a training professional is a lot different today than it has been. Whether you believe it or not, the perception within the business world is that anyone can “do training”. And in most cases they’re right. It’s treated as a necessary evil, run by administrators until the company is big enough to afford the hiring of “training professionals”.

Today’s technologies give you the ability to get training work done, fast. It’s no longer okay to wait weeks, months, or even years, to implement enterprise systems like an LMS.  Acting like training prey means functioning in a committee, and waiting for others to make decisions.  Training predators…um, professionals… fire up an instance of Litmos LMS in the morning, load content over lunch, and launch an ecommerce page selling training before the end of the day.

If you want to survive in the business world as a training professional today you need to hustle.  And I’m not talking about “fighting the good fight” convincing the world how important proper instructional design methods are. Shut up about that! I’m talking about being the training professional that can blend into the BUSINESS of your organization. Speak the language your business speaks. Solve the problems that are important to them…not you.

Being obsessed about the academics of your chosen career makes you prey. Change your mindset, deliver business value, and elevate yourself to a predator species…before its too late.

If you want to be entertained for an hour on Friday at DevLearn, and learn more about this crazy analogy, then check out the session Mark Oehlert and I will be giving.

Getting to Know Your Colleagues in Learning – A Video Interview with Laura Renaud

GettingDo you ever feel alone in the work that you do? Learning and Development roles within the enterprise can be lonely. And it’s not always easy to reach out to others following a similar career path despite social media tools like LinkedIn, Twitter, etc.
Working in L&D is a lonely existence. I’ve heard about it for many years and experienced it for many more. Thanks to my extroverted personality, I found blogging and social media as the perfect vehicle for connecting to my colleagues in learning.  But I know many introverts in our field who still struggle. So, in an effort to help make the L&D world a little smaller for everyone, I’ve decided to start an interview series with…well… all of YOU!

More on the details around this project later.  For now, I’ll introduce you to Laura Renaud. I interviewed her at the ATD Valley of the Sun Chapter Annual Conference. She is the conference director and a practicing L&D professional.

And by the way, the event was outstanding! The greater Phoenix area has a large population of L&D professionals, and I hope to get to know them all.

Litmos Brings the Future of Learning to Dreamforce 2014


The Litmos team is at Dreamforce 2014 this week showing the massive crowd how the most user-friendly  LMS seamlessly integrates with Salesforce. What an amazing event! Sales training is critical to the success of any business and having your training strategy integrated with your Salesforce strategy is a dream come true.

LitmosLenny-collageLitmos Lenny and Friends

But before we get serious about the event, I’d like to introduce the latest addition to the Litmos team: The LitmosLenny mascot.

From all accounts Litmos Lenny was a big hit!

“Awww…He’s SO cute!”

“I Love his glasses!”

“Lenny is cool!”

The twitter stream has been lit up all week with fun pics of the cuddly mascot hanging out with his new friends.

Besides being fooled by a fake Marc Benioff, Lenny had a great time meeting so many people at Dreamforce. He is definitely a welcome addition to the Litmos team.

What Sales Managers Want to Know

Attendees were curious about several elements of their training strategies including compliance training, on-boarding, annual training, and product knowledge transfer to sales reps and channel partners. These are all sweet spots for the Litmos LMS and the team was happy to educate the large Dreamforce audience. The demos were hot all week showing sales managers and sales ops/enablement managers how Litmos can enhance their training strategies via the Litmos integration with Sales force.

Internet of Things at Dreamforce 2014

The internet of things (IoT) is catching a lot of media attention in general, and Dreamforce was no different. The big announcement wednesday came from presenting his new “wearable” called Puls. He doesn’t call it a watch, but a cuff. It looks interesting.

Salesforce is very interested in the IoT ecosystem and have an entire area devoted to it.  Here’s some of what Salesforce promoted prior to #DF14:

The Best of IoT at Dreamforce 2014 – Part 1, Part 2, Part 3

More to come…

Introducing Badging, Points, and Reporting

NEW FEATURESWhile preparing to introduce our new Litmos features for the first week of October, I came across a post I wrote back in May of 2013 titled 10 Things I learned at C3 2013.  Although the post is focused on CallidusCloud’s C3 conference (Litmos’s parent company) there is a huge emphasis on the importance of Gamification.

Looking back to this conference, one of the most memorable moments was watching Jane McGonigal speak about games, and how they can be used in accomplishing a task and change the way the world works.  She talked about how games simulate certain parts of the brain and encourages learning.

CallidusCloud, as an organization, has used Gamification to encourage sales individuals to work harder at achieving sales goals.  Seeing this in action with other CallidusCloud products, and how Gamification is helping to shape eLearning, gave the Litmos team the push to include elements of Gamification.

Now that I have made my point about the importance of Games and Gamification, on to the good stuff:  the new features!

Badges/ Gamification/ CEUs (Continuing Education Units)

We have added a feature that enables Gamification and/or CEUs.  The first step in adding this functionality is to enable it and create Badges or Points from the Integrations subtab in the Account tab.  In order for a learner to earn a badge and/or points, they will need to complete all Courses and/or Learning Paths associated with the it.

Once this functionality has been set up, when learners take the courses necessary to earn the Badge/Points, they will be able to see this in their Achievements tab.  Administrators will also be able to see all Badges and Points earned by the Learner in each Learner’s profile as well as in the Quick Reports area of the People tab.

See our help guide for more information on setting up Gamification.

Achievements with Dashboard


In my excitement about introducing Badging and Points, I should not forget about the enhancements to reporting that will make many of our Administrators extremely happy.  For this release, we put a huge focus on reporting.

  • All quick reports can now be scheduled to be periodically emailed to any email address including non users.
  • Additional columns have been added for all Quick Reports.  Additional columns include points and number of badges to the People Quick Report
  • Learning Paths, People, Courses, and Teams reports have been enhanced to aggregate the most meaningful metrics display up top for a quick overview.
  • Charts View has been added to these reports for further visualization of the data.Course Quick Report Chart View

Other Features

  • Add Team Attribute to SAML
  • Assessment Results – Additional option to show only group results to learners
  • Bulk Mark Users as Complete
  • Don’t allow users to reset their password from Profile & Settings


Bug Fixes

In every release we include fixes to the bugs that we are aware of.  If you have a question about a particular bug or to report a bug, please contact