eLearning Blog
Your partners are the face of your brand. They sell your product, service, refer, and market it. They also drive revenue, with 50% of the respondents to a Hubspot study attributing a quarter of their revenue to partners. It’s no surprise that strategic partnerships are increasingly popular; 75% of the... more
Customer service has undergone a transformation lately. According to a recent survey of support agents, customer expectations rose dramatically during the pandemic. Buyers expect prompt service, quick access to answers and troubleshooting, and to be able to reach representatives through a variety of channels. One of the most important channels... more
Sales organizations are adapting to selling in turbulent times. They’re dealing with evergreen problems, like making quota and quickly onboarding new hires. At the same time, sales teams are dealing with new challenges, like the increasing expectations of buyers, the move to digital selling, and supply chain issues. It’s not... more
We’ve been taking a closer look at some of the myths around learning and development (L&D). Like Zeus hurling a lightning bolt, we took aim at the myths of content creation earlier this month. Now, like a senator with Caesar’s back in his sights on the Ides of March, we’re... more
March is a month rich with mythology: it’s named for the Roman god of war, contains the ill-fated Ides of March, and the last three days are said to be extra stormy because they were borrowed from April in a deal gone wrong. We love myths because, like trying to... more
The terms “sales training” and “sales enablement” are often used interchangeably. They are not, however, the same thing. While both training and enablement offer knowledge and support to the members of a sales team, each serves its own purpose when it comes to meeting the needs of both individual salespeople... more
They generate your organization’s revenue, they’re the face of your company, and they work hard to grow your company. Clearly, being in sales isn’t a walk in the park. The job is notoriously high-burnout; sales representatives face looming sales quotas, potential rejection, and the need to make commissions on sales.... more
The new year is well underway and you have big plans for your learning program. You want to stay on top of upskilling the workforce, increase the agility of your program, and grow your learning library. These are all great goals, but as we move into what might be a... more
One of the perennial challenges faced by Learning & Development (L&D) is proving ROI to leaders. Learning professionals know that L&D solves a wide range of problems for organizations, but it can be difficult to pinpoint where, exactly, a company’s training program has benefited the bottom line. There are, however,... more
Learning and development professionals have always needed an impressive array of skills in order to do their jobs. They’ve needed to be good communicators, proficient curators and creators of content, and of course, excellent educators. Now they need to add another skill to their toolbox, however. As more and more... more
