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Course catalog / Base edition / Hospitality Courses

Hospitality Courses

The Hospitality training course collection is imperative for anyone in the hospitality industry. Whether you are in customer service, front desk, or housekeeping – and everything in between – excellent customer service is important to provide the best experience for your guests.

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Make Your Service Memorable

Make Your Service Memorable

In hospitality, the guest experience is the key to success. The amount of hospitality you and your employees demonstrate, determines how good your guest’s experience will be.

10 minutes
Right People – Right Roles

Right People – Right Roles

Identify people on your teams that are exceptional in their role – those traits each person embodies becomes your benchmark. Then find individuals who fit or exceed those expectations. 

10 minutes
Using Empathy in the Customer Journey

Using Empathy in the Customer Journey

How do you acknowledge your hospitality customers with empathy and assurance, while making it second nature in your daily routine?

10 minutes
Driving Change in Hospitality

Driving Change in Hospitality

Many businesses go through change rapidly, yet most don’t deal with change very well. By using certain tactics you’ll learn to adapt to change.

10 minutes
Customer First Thinking

Customer First Thinking

With increasing competition in hospitality and the consumers desire for immediacy, how do you stay at the forefront and deliver what customers want?

10 minutes
Focusing on the Customer Experience

Focusing on the Customer Experience

Customers today interact with companies in different ways. But they expect great service at every single place with a business. Delivering this kind of seamless experience is necessary for a great customer experience. 

10 minutes
Anticipating Your Customer Needs

Anticipating Your Customer Needs

There are several non-verbal cues you can tune into when interacting face-to-face with your customers – the role that nonverbal communication, body language, expression, and your own listening. 

10 minutes
Identifying Organizational Behavior

Identifying Organizational Behavior

Hospitality is known as the work of graciously offering care, politeness, and courtesy to whoever is in need. 

10 minutes
Soft Selling in Hospitality

Soft Selling in Hospitality

In this course, we’ll show how a more casual, friendly approach to promoting products can increase sales.

10 minutes
Customer Expectations

Customer Expectations

This course will look at how customers’ expectations have changed, and how your business can benefit from it.

10 minutes
Hospitality – Food Service Best Practices

Hospitality – Food Service Best Practices

Serving means more than just serving food. You’re also there to serve the customer. So, if you’re involved in food service – especially as part of the waiting on staff – this course will serve you up some knowledge.

15 minutes

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