In hospitality, the guest experience is the key to success. The amount of hospitality you and your employees demonstrate, determines how good your guest’s experience will be.
Identify people on your teams that are exceptional in their role – those traits each person embodies becomes your benchmark. Then find individuals who fit or exceed those expectations.
How do you acknowledge your hospitality customers with empathy and assurance, while making it second nature in your daily routine?
Many businesses go through change rapidly, yet most don’t deal with change very well. By using certain tactics you’ll learn to adapt to change.
With increasing competition in hospitality and the consumers desire for immediacy, how do you stay at the forefront and deliver what your customer’s want?
Customers today interact with companies in different ways. But they expect great service at every single place with a business. Delivering this kind of seamless experience is necessary for a great customer experience.
There are several non-verbal cues you can tune into when interacting face-to-face with your customers – the role that nonverbal communication, body language, expression, and your own listening.
Hospitality is known as the work of graciously offering care, politeness, and courtesy to whoever is in need.
In this course, we’ll show how a more casual, friendly approach to promoting products can increase sales.
This course will look at how customers’ expectations have changed, and how your business can benefit from it.
If you’re involved in food service – especially as part of the wait staff – this course will serve you up all the knowledge you need to deliver excellent service.