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Posts tagged "technology"

Aug 28, 2025 | Articles, Digital Transformation

What Is Augmented Intelligence? How Humans and AI Collaborate Ethically

Sci-fi movies like Iron Man, I, Robot, and Terminator II might come to mind when we think of humans working with AI. These films imagine potential futures where humans and machines team up (or clash). But human-AI collaboration isn’t just science fiction; it’s already part of everyday business. From customer... more

Photo of augmented intelligence showing humans and AI collaborating responsibly
Jul 11, 2024 | Articles, Instructional Design

Create Better Training Videos: Learn to be a Better Interviewer

These days, not only L&D professionals but also managers and subject matter experts (SMEs) are expected to create and deliver effective training videos. One of the most important aspects of creating successful training videos is being a good interviewer. But being a good interviewer requires certain skills and techniques that... more

how to create better training videos
May 1, 2024 | Articles, Customer Training and Customer Experience Design

Using All the Features: Beating the 80/20 Rule with Customer Training

It’s an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they’ve bought. This may sound like an exaggeration, but let’s do an experiment: how many of your phone’s features and pre-installed apps do you actually use? How many more would... more

Using All the Feature: Beating the 80/20 Rule with Customer Training

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