How Air General Scaled Compliance & Leadership Training with Litmos LMS

Nov 14, 2025 | Articles, Compliance Training

From 11 learners and two courses to 700+ employees across 37 sites — here’s how Air General built a smarter, more scalable training program.

Air General is a U.S.-based airline and cargo/ground-handling company headquartered in Portsmouth, New Hampshire. With more than 30 facilities, partnerships with 31 airlines, and over 700 employees, the company operates a large and highly regulated logistics business.

In a highly regulated industry, training and compliance are mission-critical—but for Air General, in-person training was making it difficult for them to coordinate compliance training across multiple locations. The organization chose Litmos to modernize its learning strategy and to build both compliance and leadership training at scale. This article captures the key takeaways of their story.

Read the full Air General case study here. >>

The Challenge: Costly, Clunky In-Person Compliance Training

Air General operates within a highly regulated environment, encompassing safety, security, logistics, cargo, and ground-handling, with each area demanding strict training protocols and thorough documentation.

Before adopting Litmos, the company’s training was primarily conducted through in-person instruction, a method that proved costly, difficult to scale, and challenging to coordinate across more than 30 sites nationwide. Air General recognized the need to address these hurdles by looking for a tool that would help them centralize training, lower costs, and provide more globally accessible learning opportunities. Supporting a variety of roles, deep customization options, and access to a robust content library were also critical must-haves for Air General.

The Solution: A Flexible, Scalable, Mobile-First Learning Platform

Air General wanted a mobile-frist LMS that enabled online access and offered scalable and cost-effective pricing. Litmos provided these benefits, while making course customization easy and offering a comprehensive library of ready-made content. Air General began in 2015 with only 11 registered learners and two available courses, but – with Litmos as the backbone of its training strategy – it has since expanded its training program to more than 700 employees and 24 administrators across 37 sites.

By transitioning from predominantly in-person training to digital delivery, the company was able to efficiently track and document compliance training—including required TSA courses—with enhanced visibility through reporting dashboards. Leveraging the Litmos Course Library also empowered Air General employees to pursue self-paced training, supporting not only mandatory compliance but also leadership development and broader skill-building initiatives.

The Results: Transparency, Efficiency, and Savings

After implementing the Litmos LMS, Air General saw improvements that transformed their training initiatives. These advancements included:

  • Improved compliance + risk management: The reporting tools give local leaders visibility into training progress and certifications, making audits and regulator inquiries easier to address.
  • Cost reduction: Digital training replaced costly in-person sessions, making training more efficient and less expensive.
  • Greater accessibility & engagement: Employees can complete training anytime, anywhere (mobile/internet), improving completion rates and flexibility.
  • Scalable growth: The platform grew from 11 to 700+ users, with 24 administrators, across a nationwide operation—demonstrating the scalability of the solution.
  • Leadership and development culture: Beyond compliance, Air General is now leveraging training for leadership development, career advancement and continuous learning, setting the stage for future growth.

What’s Next for Air General and Litmos?

Air General plans to deepen its training program with shorter, more engaging courses aimed at knowledge retention and career development. They are also developing a customer-service training program by combining internal content with library content from Litmos. Finally, they are exploring AI-powered features (e.g., course search tools) to boost efficiency and administrative support.

What Air General’s case study shows us is the transformative impact of strategic LMS procurement and implementation. By thoroughly examining the challenges facing their growing, distributed team, and choosing an LMS that addressed these issues efficiently, Air General turned an expensive, fragmented process into a scalable, accessible, and strategic asset. Whether you operate in a regulated industry or across many sites, the right learning platform—and approach—can unlock compliance, engagement, leadership development and growth.

Is your training scaling with you or holding you back? No matter what challenges your organization is facing, finding the right LMS can make all the difference. To see how you can transform your learning initiatives, explore our LMS 101 guide.